Customer Care Team Leader-Pireus

ICAP Outsourcing Solutions, with a strong presence in Greece and Southeast Europe, more than 2,800 well-trained employees, modern infrastructure, strategic alliances with leading global companies, and the provision of a wide range of high-quality and innovative services to Organizations and Companies across all business sectors, is seeking a candidate for the position of Customer Care Team Leader.

About the role:

• Cultivate a dynamic team culture that promotes open communication and fosters a strong sense of unity and collaboration.


• Lead and support a team of customer care representatives and monitor its performance based on quantitative and qualitative KPIs


• Collaboration, coordination, and supervision of team members to achieve production goals


• Leading, mentoring, and training the team to deliver an exceptional customer service experience.


• Time handling and continuous motivation of team members

Requirements:

• Minimum 1 year relevant working experience in a contact center as a Team Leader, preferably in the energy sector


• Very Good Knowledge of MS Office with emphasis in CRM systems


• Excellent knowledge of the English language

Benefits:

• Competitive remuneration and benefits package (salary and bonus)


• Private medical insurance coverage


• Indefinite contract


• Opportunities for career growth and development in a fast-growing organization


• Friendly and dynamic working environment, in which you can develop your skills and competencies


• Hybrid work model after the first three months

Join our dynamic team and be part of a fast-paced environment where your expertise and contributions will make a significant impact on the organization's success.

#Applynow and embark on a rewarding career as a Team Leader!

More Info

If your CV meets the requirements of the job, we will contact you in order to schedule an interview.

For any further information or clarification do not hesitate to contact us via email at [email protected] and the competent employment Consultant will contact you.

We treat every request responsibly and with strict confidentiality.

You can find more jobs at icapjobs.gr and on Facebook

We look forward to receiving your application!