Trainer & Quality Specialist

At Metlen Energy & Metals, we’re committed to leading the green energy transition and setting the standard for competitive green metallurgy. With a strong global presence and a workforce of over 6,500 dedicated individuals, we drive success through innovation, cutting-edge technology, and diverse talent.

We are currently looking for a talented OTJ Training & Quality Specialist (Maternity Cover - 1 year contract) to join our B2C team part of our M Energy Customer Solutions Division in our Paianias Offices.

By joining this role, you will play a vital part in ensuring that Sales Teams acquire the necessary skills and knowledge, while also monitoring and evaluating the quality of work, providing feedback, and driving continuous improvement initiatives

Your role will encompass:

• Performing quality assurance processes to monitor and evaluate employee performance.
• Providing on-the-job training through call evaluations (B2C) to foster continuous performance improvement and enhance service quality.
• Giving constructive feedback to employees derived from quality assessments and observations.
• Identifying opportunities to enhance training materials, processes, and methodologies based on feedback and industry best practices.
• Collaborating with teams to maintain accurate records of training activities, performance evaluations, and improvement plans.
• Generating reports to communicate training and quality metrics to the team’s management.
• Implementing improvements and adjustments based on feedback and evaluation outcomes.
• Identifying skills gaps and recommending training solutions to enhance employee skills and capabilities.

What you bring to the role:

• Bachelor’s degree in Education or related fields.
• 1 + years of experience in training, quality assurance or a similar role.
• Proficiency in MS Office.
• Experience in reporting.
• Certifications in training or quality management are a plus.
• Familiarity with CRM systems and evaluation tools.
• Strong understanding of training methodologies and quality assurance processes.
• Excellent presentation and communication skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Strong interpersonal skills and the ability to work collaboratively with various teams.
• A focus on problem-solving and a continuous improvement orientation.

Share the same Value Based Behaviors:

• People & Personal growth.
• Results orientation & Safety excellence.
• Collaboration & Trust.
• Empathy & Effective communication.
• Flexibility & Adaptability.

Your Benefits:

• Competitive remuneration package.
• Protergia discount on electricity and natural gas bill.
• Transportation to and from the company's facilities with a company shuttle bus

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At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

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