F&B Operations Senior Manager

Job Purpose:

The F&B Operations Senior Manager is a senior-level position, responsible for assessing, improving, and ensuring the operational division efficiency of Lekosgroup. This position is assigned to transform the group’s internal processes, ensuring sustainable practices, preparing the brand for potential franchising, and establishing the groundwork for long-term, successful expansion. The Manager will have full authority over day-to-day decisions and consults with the Senior Leadership on brand initiatives and significant decisions.

Key Responsibilities:
1. Operational Assessment and Improvement
Evaluate existing processes.
Assist the Area and Store Managers to resolve existing issues and problematic areas.
Identify current gaps and errors in operations and staff management (shifts, leaves, behaviour, role responsibilities, new posts assignment, task allocation). Implement new policies to end all dysfunctional issues.
Guide Store Managers to ensure compliance with brand standards, food safety regulations, local labour laws, and industry best practices by organizing necessary seminars and establishing appropriate SOP’s.
Support Store and Area managers, by acting as their point of contact to ensure all operational matters are being resolved and acted upon from Top Management offices.
Support Management offices to achieve transformation, by establishing company policies and procedures, official guidelines, lists and processes, task management methods.

2. Process Design and Optimization
Develop, implement, and document Standard Operating Procedures (SOPs) and comprehensive operations manuals (based on Lean principles) for stores.
Propose automations in task management platforms for all Ops departments, to simplify all processes, ensure appropriate task allocation to each department, ensure task fulfilment, reduce live communication needs, shorten execution timelines, boost workflow, initiate accountability (project management principles).

3. Brand Development
Define and recommend operating models that ensure brand profitability and customer satisfaction.
Prepare the brands for franchising by establishing replicable processes, clear guidelines, and consistent quality standards.
Support each brand’s growth by ensuring Ops strategies align with expansion plans, such as opening new locations or entering new markets.
4. Authority and Decision-Making
Make independent, day-to-day decisions on operational, aligning with brand and organizational goals.
Collaborate with the Senior Management on significant operational issues and implement the initiatives and decisions made by Top Management.
Act as the primary point of contact for all brand-related decisions, ensuring alignment with overall company standards and strategies.

Απαραίτητα Προσόντα:

• Bachelor's degree in Βusiness Αdministration, Ηospitality Μanagement or a similar discipline is required; a Μaster's degree from a prestigious European university is strongly encouraged.
• Over 10 years of Οperations leadership expertise, with a track record of success in multi-site management, process optimization, and operational development - experience in HORECA is an advantage.
• Financial acumen, including budget creation, cost control, PNL
• Fluency in English

• Strong strategic thinking and operational planning abilities.
• Exceptional communication, leadership, and problem-solving skills.
• Ability to implement, refine, and enforce SOPs and high standards across operations.
• Excellent interpersonal and coaching skills to build a motivated, high-performing team.
• Familiarity with procedures involved in brand replication and franchising.
• Proficiency in project management and training development.

Παροχές:

• Comprehensive training
• Clear career path
• Generous employee discounts
• Full-time, permanent position