KNGS Air Logistics Perishable Operational Care Specialist

Check the below opportunity.

Your Role

The purpose of this function is the operate Perishables (AP) shipments to the highest standards with the expectation to deliver a consistently excellent customer experience. This includes, but is not limited to, transport and customs arrangements, shipment monitoring and active communication with customers and KN stakeholders. Additionally, interaction with third party suppliers may be required.

Your Responsibilities

• Perishables operational tasks (transport planning, customs, status monitoring and updates, pre-alerts)
• Pro-active customer communication via email, phone or dedicated online portals
• Communication with both internal and external stakeholders
• Ensuring timely and accurate execution of individual tasks and/or complete shipments
• Monitoring and correction data quality
• Handling of exceptions, deviations and customer escalations
• Delivering an outstanding customer experience
• 24/7 Operations and availability
  
  

Your Skills And Experiences

• Perishables Knowledge (preferred)
• KN operational systems (preferred)
• Knowledge of interaction between (KN) systems, such as Airlog and myKN. (preferred)
• Microsoft Office package (minimum)
• Decision making
• Prioritization
• Communication skills (open / positive / solution oriented)
• Teamwork
• Time Management
• Problem Solving
• Self - sufficient way of working