General Operations & Data Analytics Specialist

Job Description Summary

Looking to make a global impact and solve problems?

Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

What impact you'll make?

The Gas Power Europe Services team is responsible for the management and execution of the service-related activities that support the Gas Power customers across the region. The Services Operations team is responsible for the management, analysis, reporting, and improvement of key business performance data, via visual communication platforms and continuous improvement programs.

The General Operations & Data Analytics Specialist is responsible for the entry, analysis, and reporting of KPI’s pertaining to the Gas Power Europe Services team. This role requires you to work horizontally across the organization developing strong networks in the ITO, OTR, and Functional teams, requiring you to partner with these teams to ensure data quality and integrity.

This position reports directly into the PFM CoE Leader, with a dotted line to Europe Services Operations Leader, and the Sales Enablement & Forecasting Leader.

Job Description

What you’ll do

• Accountable for the accuracy of Regional Installed Base with a focus on serviced units and equipment
• Accountable for analysis and reporting of operational metrics including but not limited to:
• Regional Installed Base accuracy
• Customer satisfaction survey analytics
• Outage readiness & performance metrics
• Critical demand placement & short cycling metrics
• Reason code & pareto chart accuracy
• Coordinate and drive rigor on the operating rhythm of data collation, extraction, analysis & reporting
• Partner with the Global Continuous Improvement Team to develop high performance dashboards that enable our teams to identify areas of risk and improvement
• Partner with the Business Intelligence team and act as a liaison on operational performance metrics to the Commercial and Product Line teams
• Partner with the Services, Sales Operations, and PFM Centre of Excellence teams to link customer feedback to continuous improvement initiatives regionally
  
  

What You’ll Bring (Basic Qualifications)

• Bachelor’s degree / diploma in engineering, computer science, or other analytics and technically focused disciplines
• Significant Data Analytics expertise, including SQL and Tableau experience in an organizational setting
• Positive self-starter and quick learner, able to understand and rapidly come up to speed and contribute in new areas
• Excellent oral, written, and visual communications skills in English
• Detail-oriented with a demonstrated ability to self-motivate and follow-through
• Able to interface effectively, influence and build strong networks across all levels of the organization
• Ability to work in a global context/environment and proactively contribute to a Europe-wide network
• Ability to assimilate, analyze complex data & extract meaningful findings, able to communicate and articulate clear outputs
• Must be knowledgeable in MS Word, Excel, ERP systems and related software
  
  

Additional Notes

• Successful applicant will be legally eligible to enter into an employment relationship under the laws of Hungary
• This is a hybrid role with three days remote and two days in the office.
  
  

Additional Information

Relocation Assistance Provided: No

• This is a remote position