Front Office & Reservations Agent

Front Office & Reservations Agent | Grand Forest Metsovo, The Leading Hotels of the World

Employment Contract: 12months

Location: Metsovo, Epirus, Greece

Grand Forest is set on the fringe of a black pine forest, on top of a secluded mountain, 10km from the village of Metsovo, and is a destination for conscious travelers who seek to connect with nature and their inner sense of wanderlust, as we welcome them to explore, savour, enjoy and relax.

We care to elevate the ritual of uniting people with their surroundings, instill inclusion, and honor global human principles, Ô for the present and in time.

Grand Forest stands for remotely connecting with nature in a respectful way, in full privacy, enjoying meaningful details taken care of by genuine people. Our commitment to ourselves, our guests and the community lies upon respect, transparency, integrity and genuineness.

About the role

From arrival to departure, the team member is in charge of liaising with hotel guests and hotel team. Specifically, they assist our guests by giving them information. The successful candidate will also support reservations in the daily operation, for the continuous reception and registration of hotels reservations in the Property Management System. If you are a self-motivated individual with a passion for hospitality, caring to be part of a team focused on delivering life-enhancing experiences to our valuable guests, we encourage you to apply.

Primary responsibilities

• Greeting and thanking guests in a sincere, friendly manner.


• Checking guests in on arrival and out on departure.


• Posting charges to appropriate guest accounts.


• Anticipating and addressing guests' needs, and resolving their problems and complaints.


• Assisting guests with disabilities.


• Operating switchboard and assisting with inquiries.


• Assisting the reservations manager with taking reservations.


• Collaborating and communicating with other internal departments to ensure exceeding guest satisfaction.


• Complying with company procedures and safety policies.


• Performing duties on a daily checklist.


• Assisting and advising guests who may be choosing from a variety of experience options.


• Making reservations for guests based on their various requirements and budgetary allowances.


• Checking the availability of accommodation on the customers' desired travel dates.


• Processing payments and sending confirmation details to guests.


• Sorting out any issues that may arise with bookings or reservations.


• Selling and promoting hotel services.


• Answering any questions customers might have about the reservation process.


• Up-selling, when appropriate and with discreetness, by informing customers of additional services.


• Providing support to customers who may need to amend or cancel a reservation.

Skills, Experience & Educational Requirements

• A minimum of 2 years' experience in a high-end boutique hotel, yacht or airline with exposure to various guest profile styles.


• Proficient knowledge of English language and of MS Office.


• Well-groomed with strong communication and interpersonal skills


• Excellent time-management and organizational skills, with the ability to prioritize tasks


• IT skills, knowledge of Protel, would be an asset.

As part of the aforementioned role, Grand Forest Metsovo provides:

• Competitive compensation package and insurance.


• Prospects for career advancement in an ever-growing hospitality environment.


• Continuous training in line with the hotel’s standards & dynamic development.


• Excellent working environment in a family-owned company that cares about its employees, the environment & local communities.


• Meals at the hotel’s employee restaurant.


• Housing benefit in either a) single room (all utilities included) b) independent flat (utilities covered by the team member)

Grand Forest is growing at an unprecedented rate. We are committed to investing in you while we are investing in the expansion of our business. Join a team characterised by its commitment to respect, transparency, integrity, loyalty and genuineness.