Front Office Agent / Supervisor

Company Description

Just Grow Hospitality is a hospitality sales and marketing management company specifically focusing on small and mid-sized accommodations. Just Grow Hospitality is committed to offering integrated cost-effective sales, marketing and reservations management solutions to accommodations to increase their sales and revenue.

The Role

As part of Just Grow Hospitality dynamic team the Front Office Agent / Supervisor is responsible for managing and operating in a smooth and efficient way the day-to-day front office operations of Cape Sisu Suites - Central Fira Suites

member of Just Grow Hospitality portfolio located in Santorini, Greece. This candidate will be part of Just Grow Hospitality team and will be located during summer season in Santorini Island.

What you’ll do

• Organize and manage day-to-day front office operation
• Actively participating in the operation of the Front Office department, running the morning shift.
• Manage, organize, and oversee the day-to-day front office operation of the hotel in cooperation with the rest of the staff.
• Ensures full compliance to front office operating controls, SOP’s, policies, procedures and standards.

Guest Relations. Create and maintain high levels of guest satisfaction

• Ensure high standards of service and cleanliness are maintained
• Building and maintaining exceptional relationship with clients and stakeholders
• Creates a warm, friendly and welcoming atmosphere for all guests.
• Is available to answer any questions, or resolve any problems that the guests may have, always aiming to do whatever reasonably can to ensure that guests have the best possible experience.
• Effectively and professionally handling of any guest complaint and oversees service recovery procedures.
• Reinforcing room upselling and performing cross selling activities regarding additional services (rentals, cruises, restaurants, etc.)
• Audit of rooms

Απαραίτητα Προσόντα:

You'll be successful if you have

• Extensive hands-on experience on front office operation.
• Excellent problem solving skills
• Excellent time-management, multitasking and organizational skills
• Excellent communication and interpersonal skills
• Customer service orientation
• Self-motivated, enthusiastic and passionate about the job.
• Strong teamwork skills
• Computer Literacy and experience in PMS software

Required Qualifications/Experience

• University degree on a related field or equivalent experience in a hotel/property management role
• 2+ years of experience in a front office position or similar.
• Experience using hotel industry or travel industry extranets and PMS software
• Fluent in English and Greek, any additional language is considered as an advantage

Παροχές:

We are offering:

• Full time seasonal employment with opportunities to extent for all year employment
• Accommodation in Santorini (if necessary)
• Competitive salary and benefits according to qualifications and experience
• Commission on Cross-Selling
• Supportive management
• Pleasant working environment
• Pleasant and secure business environment with opportunities for professional growth