Club Manager

The Role…

Club Manager Benefits

Soho Roc House offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.

When you join you will receive a load of amazing benefits, including:

• Meal provided whilst on shift


• Discount on all Cowshed products


• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.


• We’ll support you with the tools and training you need to develop yourself personally and professionally

Soho Roc House offers a seasonal working contract from May to October.

Responsibilities

• Be visible on the floor and engaging with the members, gaining feedback and reporting any comments directly to the kitchen and Club team


• Ensuring that members and guests have a great experience and resolving any issues before they depart


• Coordinate with the General Manager and Purchasing department for the ordering and procurement of Club products


• Manage and operate the POS system and ensure all items are updated as necessary


• Being the point of contact for all employees, concerning any requests and problems


• Leading by example with a hands-on approach, setting an energetic pace and standards


• Daily assignments of responsibilities to the whole team


• Daily employee briefings


• To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards


• Ensure the menus are updated monthly and are correct at time of printing


• Coordinate tasks and work with other departments to ensure that the department operates efficiently


• Ensure employee compliance with company standards, policies and regulations


• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards


• Always maintain the highest level of appearance


• Prepare and monitor rotas for the club team

What we are looking for – Club Manager

• Up to 2-3 years of experience in a mid-senior management role


• Excellent interpersonal skills and ability to build relationships


• Detail oriented


• Excellent customer service


• Fluent in English


• Proficient with Opera, Micros and Materials