Telephone Operator

Thanos Hotels & Resorts is seeking to recruit a Telephone Operator for the Anassa Hotel.

Job Role

Operating the telephone call center / Switchboard for all incoming and outgoing lines for internal or external use and any other relevant duties in a smooth, pleasant, efficient and professional manner.

Duties & Responsibilities

• Answers incoming calls and greets callers in the defined manner


• Transfers calls to guest rooms, company officials or departments


• Places outgoing calls


• Gives customers assistance by answering their inquiries and other concerns


• Keeps track of in-house guest details with respect to putting through telephone calls


• Understands the telephone switchboard operations


• Takes and passes on telephone messages to guests or company officials promptly and efficiently


• Logs all wake-up call requests and performs wake-up call services


• Be aware of daily and future events for the hotel, restaurant, and special events


• Assists in reporting telephone equipment or service complaints and problems


• Updates Hotel’s internal telephone directory


• Receives and sends faxes for guests or company officials and ensure that the reports are delivered to the correct person


• To be fully aware of and adhere to health and safety, fire rules and procedures


• In the event of emergencies to arrange the calling up of the proper authorities and officials


• Knows what action to take when an emergency call is required


• Identifies and reports technical problems to the relevant Department. Follows up that these have been rectified.


• Prepares Guests’ Welcome and Departure Letters (email)


• Updates the in house report on a daily basis


• Keeps a polite and courteous and warmly manner when answering the phone


• Follows hotel’s grooming and personal hygiene standards


• Carries any other duties as and when assigned by Supervisors and Front Office Manager

Requirements

• Previous experience in a similar position will be considered an advantage


• Excellent knowledge of Greek & English Language


• Knowledge of any other language will be considered an advantage.


• Excellent communication and interpersonal skills


• Friendly and welcome personality


• Teamwork spirit


• Passionate in delivering exceptional levels of guest services

What we offer

• Attractive remuneration package


• Provident Fund


• Staff discounts at Hotels & Kult Boutiques


• Free meals on duty


• Employee Appreciation Program and Reward Scheme


• Great work-life balance


• Comprehensive new staff induction programmes


• Group-wide professional development opportunities across countries and properties


• Continuous training opportunities

If you are interested please click APPLY below or call (+357) 26888205 for more info.

Due to work permit restrictions, all applicants must be eligible to live and work in Cyprus