Front Desk & Operations Manager in Luxury Hospitality

About Us:


Meli Suites is a prestigious luxury hotel nestled in the heart of Skala Potamia, Thassos. Known for our exclusive ambience, impeccable service, and commitment to quality, we aim to offer an unparalleled experience to every guest every season.

Position Overview:


We are seeking an experienced and dedicated professional to join Meli Suites as a Front Desk & Operations Manager. This unique role spans from mid April to end of October (all year permanent contract is possible) and requires great interpretational skills to meet the needs of our boutique, luxury operation.

Role Responsibilities:

• Front Desk Operations: Manage guest check-ins/outs, and address guest requests efficiently.
• Guest Relations: Act as the primary point of contact for all guests, ensuring a memorable, luxury experience by providing personalized attention and resolving any concerns.
• Hotel Management: Oversee day-to-day operations, including staff supervision, inventory management, and coordinating with housekeeping and maintenance teams.
• Financial Oversight: Assist with basic financial tracking, ensuring that all transactions, bookings, and financial records are accurate.

Ideal Candidate Profile:

• Experience: Minimum of 3 years in hospitality management, luxury hotel experience preferred or anything else related to customer service. Experience in hospitality is not a requirement.
• Skills: Exceptional communication, organization, and problem-solving skills, with a high level of attention to detail.
• Languages: Proficiency in English; additional languages are a plus.
• Tech Savvy: Candidates familiar with hotel management and reservation software are preferred.

Benefits:

• Competitive Salary of 1600 - 2000 euros plus bonus and tips.
• Accommodation (personal) & Food Provided during the on-site season (summer months).
• Professional Growth in a dynamic and prestigious environment.

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