Reservations Agent - Mykonos (kal)

HOTEL RESERVATIONS AGENT - MYKONOS

Responsible for execute and monitor on a daily basis the Reservations dept. operation reaching Hotel’s revenues goals.

RESPONSIBILITIES:

• Assisting and advising customers who may be choosing from a variety of accommodation options.


• Making reservations for customers based on their various requirements and budgetary allowances.


• Checking the availability of accommodation or transportation on the customers’ desired travel dates.


• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.


• Processing payments and sending confirmation details to customers


• Sorting out any issues that may arise with bookings or reservations.


• Selling and promoting hotel facilities or other services


• Answering any questions customers might have about the reservation process (arrange transportation, rent car, etc.)


• Updating rate levels and availability in booking channels according to the general strategy provided by the Sales Director.


• Room Allocation in the PMS, implementation of Sales strategy, Reporting on a weekly & monthly basis.


• Updating content for IDS, official website, etc


• Up-selling, when appropriate, by informing customers of additional services or special packages, such as concierge services, room type upgrades, Restaurant reservations or other activities (excursions, scuba diving, yacht renting, etc.)


• Support provided to customers who may need to amend, cancel a reservation, or change room type (flexibility and empathy)


• Responsible for customer rating channels such as TripAdvisor & Booking.com (provide constructive feedback & answer to guests’ feedback)

QUALIFICATIONS:

• High school diploma & University degree would be considered as a plus


• Experience working in sales or reservation department, preferably in the hospitality industry for 4* or 5* properties


• Experience in handling GDS & IDS platforms


• Yielding skills


• Customer-service experience & understanding


• Excellent written and verbal communication skills both in English & Greek (any additional third foreign language would be considered as a plus)


• Multi-tasking and time-management skills, with the ability to prioritize tasks


• Proficient in Microsoft Office Suite


• Data entry experience in PMS programs (preferably PROTEL, HART, PYLON or HOTELIZER)


• Flexible working hours

BENEFITS:

• Competitive compensation package


• Pleasant working environment


• Supportive management


• Excellent opportunities for career progression

An attractive package of benefits is offered according to qualifications.

Should you wish to be a member of HotelBrain team, please send us your CV with a photo.

All applications will be treated in the strictest confidence.

CV’s with no reference code and not fulfilling the above prerequisites won’t be taken under consideration.