Customer Support Specialist

Company Description

CARELL has been a trusted partner for Ship Repair and Dry-Docking for over 65 years. Offering a comprehensive suite of services in Piraeus, Greece, CARELL specializes in Dry Docking, Afloat services, Marine Engineering, Hydrogen Engineering, and Industrial Engineering.

With a unique business model, CARELL provides direct communication to the Management team, highly skilled human capital, competitive pricing, and quality-approved services.

Role Description

CARELL is seeking a full-time, on-site Customer Support Specialist to join our team in Pérama. This role is pivotal in ensuring a seamless customer experience by managing administrative tasks, coordinating customer-related follow-ups, and providing exceptional service for ship repair and dry-docking clients. The focus will be on maintaining strong relationships, resolving customer inquiries, and ensuring timely communication between clients and internal teams.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries, ensuring timely and effective communication.


• Coordinate and manage follow-ups related to customer requests, appointments, and project updates.


• Maintain detailed records of client interactions, ensuring accurate documentation and reporting.


• Collaborate with internal departments to address client concerns and ensure smooth project execution.


• Support the sales and management teams by providing administrative assistance and customer insights.


• Uphold high standards of customer satisfaction by proactively addressing issues and providing solutions.

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Qualifications

• Strong interpersonal and communication skills, both verbal and written.


• Proven ability to manage administrative tasks with attention to detail.


• Customer service experience, preferably in the maritime or engineering industries.


• Excellent organizational and problem-solving skills.


• Ability to work collaboratively in a team-oriented environment.


• Familiarity with CRM systems or customer service tools is a plus.


• Bachelor’s degree in Business Administration or a related field.

Why Join CARELL?

• Be part of a company with over 65 years of expertise and innovation in ship repair and dry-docking.


• Work closely with a team of highly skilled professionals in a dynamic and collaborative environment.


• Opportunity to grow within an established and respected organization.

Location

This is an on-site position based in Pérama, Piraeus, Greece.

If you are a customer-focused professional with strong administrative skills and a passion for providing excellent service, we’d love to hear from you!

Apply Now

Please send your CV and cover letter to [email protected] with the subject line "Customer Support Specialist Application."