Hospitality Agent

UPSTREET aims to change the way people perceive traditional accommodation. Skillfully designed apartments, in neighborhoods thoughtfully selected ready to move in. Whether a stay is for a day, two months or a year, every UPSTREET apartment is carefully selected and preapared to provide a seamless living experience to every guest.

We are looking for a Hospitality Agent to join our operations team. UPSTREET operations is a logistics challenge, involving properties across the city, teams, and a continuously changing environment of a promising startup.

As a Hospitality Agent you will:

• Conduct quality control inspections inside our apartments
• Respond to day-to-day guest requests, take care of day-to-day hospitality tasks, such as bringing extra items to guests during their stay
• Troubleshoot minor maintenance and technology issues (e.g., light bulb replacements, wifi connectivity or overseeing contractor appointments)
• Meet & greet guests on arrivals
• Oversee cleaning subcontractors
• Maintain units inventory
• Assist with making new apartments guest ready

You will be also helping the Operations Team to flawlessly manage bookings, guests communication, and preparing of homes between guests arrivals and solve problems to make sure every guest has a top level of experience.

You will be always ready to jump into action when needed. In this respect, we are looking for fast-thinking, problem-solving communicators to excel our guest experience.

Essentials are:

• the ability to handle a finely tuned plan
• attention to detail
• and multitask under pressure

Requirements

Recently graduated from college / university / professional training

Awesome communication skills

Willingness to get things done and help the team when needed

Technology savvy

Fluent written and spoken English, the knowledge of more languages will be an advantage

Applicants must be flexible with working hours. We’re a 365 - 24/7 business, so you’ll need to work some weekends and bank holidays.

You will spend most of your time on the move around the city. This role requires the ability, willingness, and a valid license to ride a motorbike, which will be provided by the company, as reliable transportation is essential for traveling between properties on a daily basis.

Benefits

• A competitive compensation package based on experience
• Private Health Insurance plan
• Phone & Mobile Plan
• Extra Vacation Leave
• Performance Bonus
• An excellent opportunity to develop your career with a vibrant, talented team of professionals and an exciting growing business

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