Customer Success Engineer (m/f/d)

The Mission

We are looking for a Customer Success Engineer based in Greece who combines technical expertise with a passion for delivering exceptional customer experiences. In this role, you will act as a bridge between our technical and customer success teams, helping our clients integrate, customize, and optimize our solutions for their unique needs. This role requires a mix of development skills, problem-solving capabilities, and strong interpersonal communication to ensure customer satisfaction and success.

What You’ll Be Doing

• Develop and maintain strong relationships with our customers and partners (especially in Greece)—including (inter)governmental institutions, corporations, and NGOs. Understand their unique needs, goals, and challenges to ensure customer satisfaction and influence product development.
• Guide customers through onboarding and training by delivering sessions on features, functionalities, and best practices of our solution.
• Serve as the main point of contact for technical inquiries and issues. Resolve problems promptly, coordinating with internal teams (Product, Engineering, and Support) as necessary.
• Implement and develop custom solutions based on customer requirements, including scripts, API integrations, or data connectors.
• Support data integration efforts by assisting customers with connecting their systems and data sources to our platform, ensuring seamless workflows and high data reliability.
• Proactively engage with customers to assess their needs, gather feedback, and identify opportunities for upselling or cross-selling additional products or services.
• Advocate for customers internally, collaborating with Product Management and Development teams to enhance features, resolve issues, and align the product roadmap with customer expectations.
• Create and maintain technical documentation such as FAQs, knowledge base articles, best practices, and integration guides.
• Attend conferences, meetings, and industry events, and conduct customer site visits to strengthen relationships and understand on-the-ground challenges.
  
  

Relevant Skills

At OroraTech, we value a creative mindset and a go-getter attitude. While hard skills can always be learned, we are looking for someone with:

• A university degree in engineering, computer science, or a related field (or equivalent practical experience).
• Professional experience in customer success, technical support, or a related field with a focus on development or integration work.
• Strong development skills with proficiency in programming languages such as Python, JavaScript, or similar.
• Knowledge of REST APIs, webhooks, and data integration technologies.
• Basic familiarity with databases (SQL/NoSQL) and data processing workflows.
• Experience working with GIS or geospatial data is a plus.
• Excellent interpersonal and communication skills, to establish strong relationships with customers and internal teams.
• Flexibility to travel to OroraTech’s HQ in Munich, as well as to customer locations within and outside of Europe.
• Problem-solving and analytical abilities, with a keen attention to detail.
• An entrepreneurial spirit and a high level of motivation to drive innovation.
• Enthusiasm for the NewSpace industry and satellite-based solutions.
• Fluent English and Greek skills. Additional foreign languages are advantageous.
  
  

We Offer

At OroraTech, you can expect a down-to-earth yet high-caliber work environment. You will be part of the OroraTech team—a talented, international, open-minded group highly motivated to create impact. OroraTech allows you to grow on a professional and personal level.

What We Offer

• Be part of the solution to climate change.
• Ambitious and entrepreneurial company culture with very high standards.
• Insights into the most exciting new technologies and business models.
• A great remote/hybrid office culture, which allows you to be very flexible. Take care of your family? Late sleeper? Early riser? Prefer to work outside from time to time? We can make all that work.
• Work with your favourite machine (apple or windows)
• Tailored benefits like private insurance, meal card, gym discounts etc.
  
  

If you apply: Please always include references of your prior work (for example, your thesis, talks, papers, code repositories, websites, write-ups, articles, apps, exposes, anything), if permissible. Please avoid detailed grade reports and online certificates. We value well-crafted motivation letters stating how you learned about OroraTech, why you think you would be a great addition to the team and why you want to work at a NewSpace start-up. Please also list your earliest starting date and expected salary.