Call Center Agent

Zakcret Sports SA, one of the leading sport retailers in Greece, with 36 stores (31 Zakcret Sports & 5 SneakerCage) and 4 e-shops, 500 employees and an extremely dynamic Line performance, is looking for a Call Center Agent for the eshops, based at our headquarters in Spata, Attica.

Main Duties & Responsibilities

• Answer inbound customer calls and manage inquiries regarding products and orders


• Be responsible for the quick and efficient response to the customer’s needs


• Acknowledge, forward & resolve client questions and complaints


• Communicate internally with other departments, following up on pending issues related to customer's requests


• Be always updated with the company's products and promos as required

Qualifications/ Competencies

• Proven work experience of at least 1 year as a call center agent


• Be familiar with a call center’s technology


• Very good written and verbal communication skills in English


• PC literacy (excellent user of Ms Office suit)

Personal Skills

• Be able to handle multiple tasks and work in a fast paced environment.


• Very strong communication and interpersonal skills.


• Customer oriented professional

What we offer?

• Competitive remuneration


• Challenging & innovative environment.


• Opportunities for personal growth & development.