Apartment Check-In and Check-Out Supervisor

We are seeking a highly organized and detail-oriented Hospitality Services Operations Associate to join our dynamic team. This is a full-time on-site role located in Athens. The successful candidate will play a crucial role in supporting the day-to-day operations of our organization, ensuring efficiency and excellence in all operational processes.

What you’ll focus on:

• Coordinate with all the departments of the company to ensure that all properties are fully equipped and ready for guest move-ins.


• Act as the operational front line of YESTAYHOMES, ensuring that new and existing properties meet our standards for the lease to high end customers.


• Conduct pre-check-in and post-check-out inspections using a mobile checklist to ensure each apartment complies with both business and guest quality standards.


• Work closely with the housekeeping team to expertly manage the entire apartment turnover process at YESTAYHOMES properties. This includes coordinating with building maintenance staff, making immediate repairs, changing apartment equipment, replenishing supplies, removing trash, evaluating linens, and providing basic cleaning support to ensure the apartments are fully prepared in a single visit to welcome our guests.


• Demonstrate operational efficiency in the field, serving as the primary point of contact between our Operations Leaders and the Customer Experience team.


• Balance operational workflows with independent on-the-go tasks and critical, time-sensitive needs.

What we are looking for:

• Problem-solving skills with the ability to work in a fast-paced, “get the job done” culture.


• Strong organizational skills with attention to detail.


• Enthusiasm for achieving operational excellence and efficiency.


• Experience in field team leadership or housekeeping is a plus.


• Ability to switch gears quickly based on daily needs and schedule changes.


• Confident user of technology (email, Slack, G Suite).


• A positive, driven, and friendly personality ready to contribute to a team environment.

Benefits

• Competitive monthly salary


• Company mobile phone


• Company car


• Performance-based bonuses


• Opportunities for growth in a dynamic environment


• Creative and pleasant work environment (easy access - near a metro station)


• Guidance and continuous training by experienced market professionals