Technical Support Agent (Retail & Fuel)

Epsilon Net
Πλήρης απασχόληση Μακρινός
Αθήνα

Epsilon Net SA, the largest IT group of companies in Greece and No.1 Best Workplace in Tech 2023, is seeking for the department of Retail & Fuel as a Technical Support Agent to join our dynamic team!



Responsibilities:


• Provide 1st level customer support using remote access tools for technical related issues.


• Troubleshoot, repair, and provide accurate, creative solutions to technical issues while ensuring customers satisfaction.


• Process requests received via telephone, email or ticketing system.


• Identify the type of the customer’s contract to provide the best possible solution.


• Prioritizes projects and operations tasks effectively.



Requirements:


• A degree in Computer Science /Information Technology or in the STEM field.


• Excellent communication skills (both written & oral).


• Excellent analytical & problem-solving skills.


• Basic knowledge in solving Networking issues.


• Enjoy being a team player.



Nice to have:


• At least 1 year experience providing end user support in an IT/computer-related field ideally in Support services, will be considered as an asset.


• Microsoft SQL Databases Experience.



We offer:


• Multi-awarded working environment (Fortune’s 100 Best Companies to Work For in Europe 2024, 10 Best Workplaces Hellas, 4 Best Workplaces Europe, 2 Best Workplaces for Women, 1 Best Workplace in Technology Awards)


• Competitive remuneration package.


• Ongoing training, opportunities & career development.


• Private medical insurance.


• Psychological support line.


• Online personal- training programs.


• Free participation in Epsilon Training & Epsilon College educational programs.


• Hybrid working model (Athens / Thessaloniki) or Remote (Other cities).

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