Collection / Restructuring Agent

What will you do:

• Contribute to the company’s strategic goals by ensuring effective debt collections.


• Engage directly with debtors via Dialer to achieve debt collection, restructuring, or other amicable resolutions.


• Use effective verbal and written communication and influencing skills to understand reasons for delinquency and advise on proper payment arrangements.


• Review client deposit accounts to propose offsets to the relevant unit.


• Negotiate and support optimal solutions for all stakeholders involved.


• Provide exceptional customer service by answering general inquiries, resolving invoice questions, and addressing customer concerns.


• Meet production goals, including promise-to-pay, cash collected, and individual/team/department targets


• Manage supporting documents from debtors to facilitate settlement and ensure compliance with relevant regulations.


• Coordinate the restructuring process using the company’s systems (EFS, ICE, LS, EQUATION, VELTI, NPV_RETAIL_AFS).

What we’re looking for:

• Excellent verbal communication skills with the ability to make quick, accurate, and appropriate decisions.


• Strong active listening, negotiation, and persuasion skills.


• Ability to analyze problems and resolve them in a timely manner.


• Capability to work in a rapidly changing, deadline-driven environment while effectively managing multiple responsibilities and prioritizing tasks accordingly.


• Team-player with the ability to interact effectively with different stakeholders

What we offer: At Intrum we offer not only a challenging and rewarding career but also:

• a supportive work environment


• quite rich training & development activity


• exciting career opportunities and a solid internal career path


• hybrid work model allowing to combine work from home and office

About Intrum:
Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large.
Intrum has circa 10,000 dedicated professionals who serve around 80,000 companies across Europe.

At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.

How to apply: If you are interested in this position and believe you have the right qualifications, please send your English CV and a cover letter via the “apply button”

At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply!