Guest Relations Manager

Located in Kérkira, Greece, Angsana Corfu Resort & Spa is the first Banyan Tree Group property in Europe. It combines the brand’s Asian roots with Mediterranean and Corfiot influences, offering luxury hospitality services by blending the warmth and charm of the unique Greek and Asian cultures.We foster a work environment characterized by learning and synergy, two of our Brand’s Core Values. We enjoy lifelong learning & working collectively to succeed in our short and long-term team & business goals! Additionally, we aim to empower ourselves, colleagues, and local communities through innovative sustainability projects that we organize and run throughout the year!

Our recruiting season for 2025 has started and we are looking to recruit a dynamic Guest Relations Manager to join our exceptional team, ensuring that every guest’s needs are met with personal, impeccable service throughout their stay!

Position: Guest Relations Manager

Job Type: Full-time, seasonal contract

Location: Corfu, Greece

As the Guest Relations Manager, you will play a key role in ensuring that every guest at our resort receives exceptional and personalized service. You will manage and oversee all guest relations operations, working closely with various departments to ensure that our guests' needs are met before, during, and after their stay. You will be the face of the resort, responsible for creating memorable experiences and building lasting relationships with our valued guests.

Key Responsibilities

• Lead and inspire the guest relations team, fostering a culture of excellence and service
• Ensure team members complete required training programs to maintain high standards of hospitality and service
• Act as the main point of contact for guests, addressing their needs and ensuring a seamless stay
• Handle guest feedback, complaints, and special requests with professionalism and care, ensuring that any issues are resolved promptly
• Coordinate with other departments to anticipate guest needs and ensure smooth operations
• Oversee the guest experience from check-in to check-out, ensuring every interaction exceeds expectations
• Provide personalized services for guests, including special occasion arrangements, room preferences, and custom requests
• Maintain guest history records and ensure all information is up-to-date for future visits
• Ensure the team upholds the highest standards of hospitality and attention to detail
• Motivate and lead the team to participate in various sustainability initiatives and projects that align with the resort’s environmental goals
• Participate in daily operation meetings to ensure alignment across departments and continuously improve the guest experience

We celebrate diversity and are committed to creating an inclusive environment for all employees.

https://www.angsana.com/en/greece/corfu

Απαραίτητα Προσόντα:

What We’re Looking For

• Previous experience in a guest services management role, at a luxury resort or hotel
• Excellent communication skills in English; knowledge of additional languages is a strong advantage
• Strong leadership and team management skills
• Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike
• Strong organizational and multitasking skills, with the ability to manage a variety of tasks at once
• A professional, polished appearance and demeanor in line with 5-star standards

Παροχές:

Benefits & Offers

• Competitive salary and benefits package (including single accommodation and full board meals)
• Ongoing trainings, around department & company standards
• Opportunity to travel through our cross-exposure programs (work in other Banyan Group properties at the winter period)
• Professional development and career advancement opportunities
• A supportive and collaborative work environment
• Membership of ALL Heartist Accor staff card, offering staff rates across all Accor properties worldwide