Customer Service Representative

Avramar, is the world’s leading Sea Bass and Sea Bream brand, and the largest producer of Mediterranean fish.

With our vision Better Fish, Better Lives and with operations from Greece to Spain and over 2.300 passionate colleagues, we lead the way in delivering tasty, healthy, fresh Mediterranean fish to people around the world.

Our Sales team in Athens is growing and we are now recruiting for a Customer Service Representative who will deliver exceptional sales support and customer service in assigned regions or accounts, ensuring accurate order processing, effective cross-department collaboration, prompt issue resolution, and comprehensive export documentation. This role aims to consistently meet customer needs, streamline workflows, and enhance business success through timely reporting.

Key responsibilities:

• Execute sales and customer service initiatives in the assigned geography or accounts


• Enter sales orders from forecast (Cloud) into the ERP system and, if required, submit approval requests for exceeding suggested selling prices or credit limits. Ensure the accuracy and quality of data entered


• Collaborate with other departments, including the logistics team and credit control department, to manage shortages


• Respond promptly and follow up on issues raised by customers


• Prepare and procure all necessary documents for exports, including certifications, pro forma invoices, packing lists, veterinary certificates, customs clearance, etc.


• Engage with customers to address inquiries or notify them of the results of claim investigations or any planned adjustments


• Monitor the sales order workflow daily and provide reports to the Commercial Director and Country Manager

Qualifications & Skills:

• At least 3 years of customer service experience


• University degree or equivalent experience


• Excellent knowledge of MS Office, CRM and ERP Systems


• Fluency in English, working knowledge of Spanish /Italy / French / German


• Patience in addressing customer issues


• High adaptability in dynamic working environments & rotating shifts

Why AVRAMAR

Avramar is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by laws.

We believe passionately that employing a diverse workforce is central to our success.

We value your passion to discover, invent, simplify, and build.