Captain | Village Heights Resort

About the role

As the Captain at PHĀEA, you are responsible for overseeing all aspects of your assigned Food & Beverage outlet, ensuring exceptional customer service and maintaining high standards of hospitality. Your role involves managing the service team, training new staff, managing reservations, seating arrangements, and guest flow, while providing recommendations on food and beverage selections. With your leadership and professionalism, you contribute to creating a positive atmosphere for guest relations and ensuring the overall satisfaction of our guests.

About Phāea

PHĀEA is a leader in the Greek hospitality industry, bringing an authentic approach to experiential travel and luxury – one that is inspiring yet effortless, elevated yet conscious, highly curated yet understated.

Born in Crete, PHĀEA comprises a collection of properties – Phāea Blue, a member of SLH, Phāea Cretan Malia, a member of Design Hotels, Village Heights Resort and Koutouloufari Village Holiday Club. These properties blend bold design, responsible living, and authentic experiences, immersing visitors in the genuine Greece. PHĀEA is expanding to introduce undiscovered Greek destinations into its portfolio.

Together, we are on a journey of learning and evolution, where every day is an opportunity to develop new skills, to embrace new experiences, and to take another step forward towards our vision of an altogether kinder hospitality.

Culture Fit

• Contribute to the curation of extraordinary, guest-centric, luxury and meaningful travel experiences that tell the story of a truer, more timeless Greece.


• Contribute to a culture of collaboration by crafting authentic relationships and encouraging the personal and professional growth.


• Engage with and support the values of Phāea – Consciousness – Innovation and Community - through your day-to-day work and your interaction with team members and guests.

Job Fit- Responsibilities

• Supervise assigned F&B staff, providing guidance and direction to ensure efficiency and quality in their work.


• Develop strong teamwork within the team.


• Handle guest inquiries, concerns, and complaints promptly and courteously to enhance guest satisfaction.


• Handle the dinner reservations, ensuring accurate bookings and optimal table management for guest satisfaction and operational efficiency


• Assist in maximizing revenue within the dining area through effective upselling and suggestive selling techniques.


• Ensure proper sanitation and safety protocols are followed, maintaining a clean and organized dining environment.


• Support sustainability initiatives within the organization.

Must-Have:

• Proven working experience in a restaurant management position


• Exceptional communication and interpersonal abilities.


• Strong leadership skills


• Proficiency in the English language

Nice-to-Have

• Bachelor’s degree in hospitality management or a related field.


• Knowledge of local food safety and hygiene regulations.


• Training or coursework in wine/olive expertise.

What we offer

• Comprehensive hospitality and department-specific training


• Qualification-linked compensation package


• Opportunities for career advancement


• Supportive and welcoming work atmosphere


• Accommodation in Staff Apartments (for non-local residents)


• Staff bus transportation (for Heraklion residents).


• Meals in Staff Canteen


• A wide variety of benefits