Front Office Manager

Lesante Collection is looking to recruit for season 2025 a passionate:

Front Office Manager

Lesante Collection is a prestigious, family-owned group of luxury hotels in Zakynthos, Greece, offering a refined escape in three exceptional properties. Each hotel, from the fam- ily-friendly Lesante Classic to the adults-only Lesante Blu and the culturally immersive Lesante Cape, boasts a unique blend of elegance and comfort. With award-winning accom- modations, suites, and private villas, guests can enjoy everything from traditional Greek fare to world-class fine dining. Lesante Collection sets the standard for hospitality in the Ionian, where luxury meets local charm.

Requirements:

• Reporting to the Operation Manager
• Manage Front Office department
• Ensures implementation of brand standards from all employees in charge
• Inspect and coordinate all Department for cleanliness, ambience, service readiness, health and safety standards, staff and hospitality culture
• Manages and motivates the teams in order to improve sales and quality
• Deliver finance, cost and payroll targets
• Monitor level of customer service by analyzing Guest Satisfaction
• Work in partnership with all HODs to ensure guest’s needs are exceeded regarding room requirements
• Maintain effective communication with all related departments
• Oversees recruitment and hiring for the Department
• Ensure all employees adhere to company grooming standards
• Leads by example demonstrating self-confidence, energy and enthusiasm

Best Candidate’s profile:

• Degree in Hospitality / Tourism
• Minimum of 2 years’ experience in a comparable position in luxury hotel operations
• Computer Literacy and familiarity with Hospitality software (Opera, Fidelio)
• Fluency in Greek and English an extra language would be a plus
• Prior LHW experience, in a similar position would be considered an asset
• Hands-on leader
• Dedication and willingness to go above and beyond.
• Passion for delivering exceptional levels of guest service

Benefits:

• Competitive remuneration package including accommodation
• Career development opportunities
• Continuous training
• Friendly work environment

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