Front Office Manager

• Days off according to agreement.
• All wages and benefits are included as required by law.
• Two meals per day.
• Accommodation provided.
• Development prospects.
• Complimentary use of the hotel's gym facilities.

• Supporting, training and supervising front office team (approximately 10 colleagues).
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
• Handling customer complaints and special requests in cooperation with the Guest Experience Manager.
• Scheduling staff shifts and managing other HR-related tasks.
• Maintaining an orderly appearance throughout the reception area.
• Monitoring stock and ordering office supplies, including stationery and information leaflets.
• Preparing monthly management reports on customer feedback, bookings and cancellations.
• Managing the departmental budget.
• Updating files and records of all guests, as well as informing the team for VIP guests.
• Monitoring all cash-handling, checking and credit procedures.
  

• Educational background in Tourism and Hospitality
• 2+ years proven experience in similar positions in Luxury Brands.
• Confidence and Decisiveness
• Computer literate with PMS and CRM software.
• Communication and Active Listening skills.
• Strategic Overview and Analytical skills.
• Strong ethos and personal values.
• Excellent problem-solving skills.
• Basic accounting skills.
• The ability to remain positive and focused in a fast-paced environment.
• Good time management skills.
• A professional appearance.

• Quick and easy online application by attaching your CV in PDF or WORD format.
• Register to our platform as Ambassador (follow the steps atwww.uworc.com)
• Our recruiters will contact you in order to set up a zoom meeting.
• We will put you in touch with the hotel managers to finalize the agreement.

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