Group Claims Employee

About us:

At NN Hellas, we're proud to be the #1 insurance company in Greece, offering innovative insurance solutions that cover the entire territory of Greece since the 80’s! We have a proven record of taking great care of our employees – we were considered a Top-Employer for 6 consecutive years.

What you will do

:The main purpose of this role is to become an active part of the Group Claims team and be responsible to provide high quality service to Group Clients

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Your day to da

• y:Provides high quality customer service to Croup Clients according to company’s standards and guidelin
• esSupports the implementation of Group Claims strategy and contributes towards the achievement of the departments’ KP
• IsManages claim processing and provides high quality service maximizing the customer experience of Group Clai
• msProvides efficient calculation of claim payments process using respective methodology per each policy and proceeds accordingly to claims paymen
• tsExamines and decides upon claim eligibility through reviewing insurance policy terms and conditio
• nsEnsures compliance with data protection local regulatory and Company’s polici
• esResponsible to accurate update claim reserves and payments data on company’s claims syst
• emCommunicates daily with medical centers representatives for the exchange of all necessary information when handling direct payments clai
• msConsults and cooperates with company’s partner doctors to get medical guidelines and ensure accurate claim evaluati
• onGathers and analyses complex information from different resources for the accurate evaluation of clai
• msCollaborates with internal teams (IT/ POS/ Accounting etc.) for the effective resolution of claim related issues such as technical problems, general policy issues or bank and accounting issu

es

Desired Skills/Experie

• nce:University degree in Economics, Mathematics, Business Administra
• tionProficient knowledge of MS Office (Word, PowerPoint, Ex
• cel)Excellent oral and written communication (Greek & English), time management and organization sk
• illsStrong analytical thinking with attention to detail, ability to prioritize tasks accordi

ngly

Personal Pr

• ofile:Strong sense of responsi
• bilityAbility to solve pr
• oblemsAttention to
• detailFocus on r
• esultsStrong communication
• skillsTeam player men

tality
What we

• offer:Extensive training opportunities - on-demand and on-site
• optionsPartnership with multiple educational institutions across Greece for advanced education, with tuition
• supportComprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times
• of needPension Scheme to secure your financial
• futureWell-being and work-life
• balanceOne-time budget for home-office equipment to make your work-from-home comf
• ortableRecognition and rewards for exc
• ellenceMonthly meal al
• lowanceRecently renovated offices, central location, with easy