Service Center Employee

About us:

At NN Hellas, we're proud to be the #1 insurance company in Greece, offering innovative insurance solutions that cover the entire territory of Greece since the 80’s! We have a proven record of taking great care of our employees – we were considered a Top-Employer for 6 consecutive years.

What you will do:

We are looking for a Service Center Employee who will answer to all kind of requests/ status of application by intermediaries (with or without presence of client) and incoming emails or calls by clients/ agents/ Bank (requests regarding personal and policy data changes and general info).

Your day-to-day:

• View and update client data system CRM
• View policy data systems (Life400, NELIS etc)
• Enter and update policy data systems (Life400, NELIS etc)
• Administer and secure confidentiality of sensitive personal data
• Follow-up on pending items
• Ensure compliance with relative policies and processes
• Deal with customer’s direct requests

Desired Skills/Experience:

• Bachelor’s degree in any field of Management, Insurance or Economics
• Excellent knowledge of Greek and English language, verbal and written
• Very good command of MS Office
• Ability to adapt to change
• Previous working experience in relevant position will be considered an asset

Personal Profile:

• Excellent written communication skills
• Very good oral communication skills
• Insurance, business and process knowledge
• Ability to communicate effectively directly with customers
• Ability to work under pressure
• Ability to resolve conflicts and handle arguments
• Ability to adapt to change
• Customer centricity
• Attention to detail and Quality-result driven
• Positive attitude
• Ability to propose alternatives
• Ability to work in shifts

What we offer:

• Extensive training opportunities - on-demand and on-site options
• Partnership with multiple educational institutions across Greece for advanced education, with tuition support
• Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need
• Pension Scheme to secure your financial future
• Well-being and work-life balance
• One-time budget for home-office equipment to make your work-from-home comfortable
• Recognition and rewards for excellence
• Monthly meal allowance
• Recently renovated offices, central location, with easy access