Outbound Calls Specialist

At Epikast, our mission is to redefine how biopharmaceutical companies engage with their most important stakeholders: patients, caregivers, and physicians.

We are an American company that partners with pharmaceutical companies based in the US, in order to inform physicians of the latest scientific trends and help patients appropriately manage their disease. The AI and Machine Learning we develop, enables us to offer best-in-class virtual services.

We are a fast-growing company that operates in a diverse, cross-functional, and flexible environment. Delivering an unparalleled customer experience is a core part of our DNA, and our team consists of intellectually curious minds with a "can do" attitude that love what they do and enjoy being part of a highly collaborative team.

We’re looking for motivated-result oriented professionals to join our dynamic team and enhance productivity and effectiveness in our operations. In your role as an Outbound Calls Specialist (Appointment Setting with Physicians) you will be responsible to drive connections between our operations team and US healthcare professionals.

What You Will Be Doing

• Conduct outbound calls & build rapport with gatekeepers (receptionists, office managers, PAs) to schedule meetings with physicians
• Effectively explain the purpose of the call and the value proposition of scheduling meeting between US physicians and our Disease Specialist team
• Engage gatekeepers by addressing concerns and highlighting benefits for the physicians
• Be informed about the latest trends in the healthcare industry and how to effectively communicate with the US healthcare market
  
  
  

What We Are Looking For

• Experience in cold calling or appointment setting or similar role
• Exceptional communication skills, fluent English command with the ability to build rapport with English speakers
• Commercial acumen with optional knowledge of the healthcare sector
• Customer-centric attitude
• Relationship Building & negotiation skills
• Results driven mindset
• Ability to work a scheduled shift from Monday to Friday, 3 PM to 11 PM.
  
  
  

What We Offer

• Quarter Bonus to celebrate your achievements
• Industry-leading compensation and benefits (extra paid time off, private health insurance, meal vouchers)
• Ample space for personal and professional development
• An international environment and culture
• Use and development of AI tools (existing list of contacts, detailed data and recordings)
  
  
  

We celebrate unconventional ideas and approaches, a patient-centric mindset, and a culture of excellence and continuous improvement. If that sounds like something you’d like to be a part of, please consider joining our team!