Guest Experience Agent - Santorini

Empiria Group is hiring for its properties in Santorini

GUEST EXPERIENCE AGENT

Our Story

Empiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.

For over 30 years and through a team of over 300 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.

At Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.

Role Overview

The Guest Experience Agent welcomes guests and always provides administrative assistance. They work as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution

Key duties and responsibilities

• Providing exceptional customer service to all guests, ensuring their needs and expectations are met or exceeded throughout their stay.


• Greeting guests upon arrival, assisting with check-in, and providing them with necessary information about hotel services, amenities, and local attractions.


• Anticipating guest needs and offering personalized recommendations, services, and solutions to enhance their experience.


• Handling guest complaints, concerns, or special requests promptly and professionally, ensuring swift resolution and guest satisfaction.


• Communicating effectively with other hotel departments, ensuring that guest preferences and requests are communicated and met efficiently.


• Coordinating with the concierge, housekeeping, and other hotel teams to ensure seamless service delivery and a memorable guest experience.


• Ensuring that guest rooms and common areas meet cleanliness and service standards before guest arrival.


• Maintaining up-to-date knowledge of the hotel’s services, facilities, and promotions to provide accurate and relevant information to guests.


• Supporting the front desk and reservations teams by assisting with check-out, billing issues, and providing additional services as needed.

• 3 or more years working experience in a similar role in the 5-star hotels or high-volume venues


• Degree in Hospitality / Tourism or in a relevant field


• Excellent knowledge of English language. Any additional language will be considered an asset


• Proficient knowledge of PMS (preferably Fidelio or Opera) and the Microsoft Office


• Excellent communication and complain handling skills

• Staff accommodation with Wi-Fi access & A/C


• Half board (Breakfast & Lunch)


• Ongoing training


• Great opportunities for professional development within the company or other hotel members of Marriott International.

At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.

You provide the talent as we flourish the skills to unleash your full career potential.

Join our path of excellence!