Housekeeping Manager - Santorini

Empiria Group is hiring for its properties in Santorini

HOUSEKEEPING MANAGER

Our Story

Empiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.

For over 30 years and through a team of over 300 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.

At Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.

Role Overview

The Housekeeping Manager oversees the entire housekeeping department, ensuring the cleanliness and maintenance of guest rooms and public areas. This role involves managing a team of housekeeping staff, creating and implementing procedures, managing inventory, and ensuring that all operational tasks are carried out effectively and efficiently to meet the Brand Standards.

Key duties and responsibilities

• Managing and overseeing all aspects of the housekeeping department, ensuring the cleanliness of guest rooms, public areas, and staff areas


• Developing and implementing housekeeping policies and procedures to improve efficiency and effectiveness


• Scheduling and assigning tasks to housekeeping staff, ensuring productivity and adequate coverage


• Ensuring that all cleaning supplies, equipment, and linens are maintained and stocked in a cost-effective manner


• Monitoring the performance of housekeeping staff, providing feedback, conducting evaluations, and addressing any performance-related issues


• Inspecting guest rooms, public areas, and back-of-house spaces for cleanliness, maintenance issues, and ensuring compliance with company standards


• Handling guest complaints or concerns regarding cleanliness and ensuring prompt and satisfactory resolutions


• Maintaining records of housekeeping activities, including inventory levels, room inspections, staff performance, and maintenance issues


• Collaborating with other departments, including front desk, maintenance, and food & beverage, to ensure smooth operations and provide the best guest experience


• Ensuring compliance with health and safety regulations, including sanitation, safety protocols, and the proper use of chemicals and equipment


• Leading, training, and supervising housekeeping staff, providing ongoing guidance and ensuring they adhere to quality standards

• Minimum 3 years’ experience as a Housekeeping Manager in a 5-star Hotel


• Very good knowledge of English language.


• Very good knowledge of Microsoft Office

• Excellent organizational skills and ability to meet deadlines


• Strong Team Builder with ability to coordinate effectively and motivate a team, towards the achievement of important organizational goal

• Staff accommodation with Wi-Fi access & A/C


• Half board (Breakfast & Lunch)


• Ongoing training


• Great opportunities for professional development within the company or other hotel members of Marriott International.

At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.

You provide the talent as we flourish the skills to unleash your full career potential.

Join our path of excellence!