Front Office Agent | Village Heights Resort

Front Office Agent

About the role

As a Front Office Agent at PHĀEA, you are the first point of contact for our guests, embodying the warmth and hospitality that our Brand is known for. Your role is crucial in making a lasting impression, handling guest check-ins and check-outs, addressing inquiries, and providing information about the resort's services and local attractions. With your friendly demeanor and commitment to offer personalized guest services, you play a key role in ensuring a pleasant and memorable stay for all our guests.

About PHĀEA

PHĀEA is a leader in the Greek hospitality industry, bringing an authentic approach to experiential travel and luxury – one that is inspiring yet effortless, elevated yet conscious, highly curated yet understated.

Born in Crete, PHĀEA comprises a collection of properties – Phāea Blue, a member of SLH, Phāea Cretan Malia, a member of Design Hotels, Village Heights Resort and Koutouloufari Village Holiday Club. These properties blend bold design, responsible living, and authentic experiences, immersing visitors in the genuine Greece. PHĀEA is expanding to introduce undiscovered Greek destinations into its portfolio.

Together, we are on a journey of learning and evolution, where every day is an opportunity to develop new skills, to embrace new experiences, and to take another step forward towards our vision of an altogether kinder hospitality.

Culture Fit

• Contribute to the curation of extraordinary, guest-centric hospitality experiences that tell the story of a truer, more timeless Greece.


• Contribute to a culture of collaboration by crafting authentic relationships and encouraging the personal and professional growth.


• Engage with and support the values of Phāea – Consciousness – Innovation and Community - through your day-to-day work and your interaction with team members and guests.

Job Fit- Responsibilities

• Warmly greet guests, ensure smooth check-ins and check-outs, and address their queries and requests proactively and effectively.


• Act as a cashier, receive payments and provide guests with invoices and billing information.


• Keep accurate guest records and provide information about resort amenities and local attractions.


• Communicate clearly with guests and ensure proper communication is transferred across all departments.


• Upsell to increase sales & maximize the hotel’s/resort’s revenue potential.


• Support and promote sustainability initiatives within the resort, advocating for eco-friendly practices.

Must-Have

• Experience in customer service or hospitality.


• Excellent communication and interpersonal skills.


• Proficiency in using hotel management software and basic computer applications.


• Friendly and professional demeanor.


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.


• Fluency in English; additional language skills are a plus.

Nice-to-Have

• Bachelor’s in business Tourism / Hospitality Management


• Knowledge of local attractions and activities.


• Training in hospitality or customer service


• Knowledge of Opera software

What we offer

• Comprehensive hospitality and department-specific training


• Opportunities for career advancement


• Supportive and welcoming work atmosphere


• Accommodation in Staff Apartments (for non-local residents)


• Meals in Staff Canteen


• A wide variety of benefits


• Staff bus transportation (for Heraklion residents)