Front Office Manager Zakynthos

Louis Hotels, one of the biggest hotel groups in Greece and Cyprus, is seeking to recruit an individual for its newest 5-star hotel ‘King Jason Zante’, in Zakynthos Island, member of Louis Hotels Exclusive Collection, for the below position:

Front Office Manager

Main Responsibilities:

• Comply with all company-related front office standards and operating procedures.


• Ensure the front desk is tidy and has all necessary stationery and material.


• Train, supervise and support front office staff.


• Set up and operate an ‘Experiences Host’ (i.e., ‘Guest Concierge’) service.


• Ensure timely and accurate customer service at all times.


• Handle complaints and specific customers’ requests.


• Troubleshoot emergencies.


• Ensure proper mail distribution.


• Prepare and monitor hotel rooms revenue budget and staff scheduling.


• Keep updated records of front office expenses and costs.


• Ensure hotel compliance with EU personal data regulations.

Qualifications:

• Degree in Hospitality/Tourism.


• 2 years’ minimum experience as a Front Office Manager in a hotel with similar high standards.


• Excellent organizational and team management skills.


• Excellent command of English language is essential; knowledge of a second foreign language will be considered as an asset.


• Self-motivated, enthusiastic, guest oriented and with a hands-on operations management approach.


• Excellent MS Office, PMS-Computer skills.

We offer:

• Excellent opportunities for career progression.


• Pleasant working environment.


• Competitive salary.

Interested applicants should send their CV to [email protected]

All applications will be treated with strict confidentiality.