IT Assistant

Location: On site

Job Type: Yearly

Company Description: Miraggio Thermal Spa Resort is a dynamic and innovative resort committed to excellence and growth. We are seeking a highly motivated IT assistant to support our IT team.

Job Role: The IT Assistant is responsible for maintaining, troubleshooting, and supporting the hotel's computer systems and network infrastructure. They play a crucial role in ensuring that all technology-related aspects of the hotel run efficiently, thereby contributing to the overall guest experience.

Key Responsibilities:

• User Support: Provide technical support to hotel staff and guests for hardware, software, and network-related issues. Troubleshoot and resolve problems promptly to minimize downtime.
• System Maintenance: Regularly update and maintain the hotel's computer systems, including workstations, servers, and networking equipment. Ensure all systems are up to date with the latest software and security patches.
• Network Management: Monitor and maintain the hotel's network infrastructure, ensuring it runs smoothly and securely. This includes managing Wi-Fi access points, switches, and routers.
• Data Security: Implement and enforce security measures to protect sensitive data, such as guest information and financial records. Conduct regular backups and ensure data recovery processes are in place.
• Software Installation: Install and configure software applications used in the hotel, including property management systems (PMS), point of sale (POS) systems, and guest reservation systems.
• Inventory Management: Keep track of IT inventory, including hardware, software licenses, and peripherals. Order and maintain equipment as needed.
• Documentation: Maintain documentation for IT systems, procedures, and troubleshooting guides to assist hotel staff in resolving common issues.
• Training: Provide training to hotel staff on the use of IT equipment and software, ensuring they can use technology effectively in their roles.
• Emergency Response: Be on-call to address IT emergencies, such as system failures or security breaches, and implement solutions to minimize disruptions.

Qualifications:

• A degree or diploma in information technology, computer science, or a related field is preferred.
• 2 years minimum experience on similar position.
• Technical certifications, such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP), can be an advantage.
• Excellent knowledge of Greek and English languages. Third language will be considered accordingly.
• Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.
• High knowledge of Protel/CRS/PMS revenue management and MS office would be a plus.
• Availability to work in shifts.

Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.

If you are dedicated for ensuring the efficient operation of technology systems, enhancing the guest experience, and maintaining data security, join our team and be part of our journey towards excellence!

All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.

We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

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