Customer Support Executive

Campeόn Gaming is an innovative Greek iGaming Hub with offices in Athens, Thessaloniki, and Nicosia, boasting 7 years of expertise and a strong international presence. We stand at the forefront of the iGaming industry, delivering a world-class gaming experience through our immersive technology stack and operational services.

We are a diverse, dynamic team of over 180 Campeones, representing more than 10 nationalities, from around the world. Our core philosophy, "We are our People", reflects our values of diversity, equity, inclusion, and transparency, earning us recognition as one of the Best Workplaces in Greece for 2021, 2023, and 2024 and being certified as a Great Place to Work for 4 consecutive years.

We are also proud of ranking 6th Best Workplace for Women Hellas 2024 and 2nd Best Workplace in Tech Hellas for 2023.

We are currently looking for a talented Customer Support Executive to provide enhanced customer services.

Responsibilities:

• Respond in a quick, efficient and professional manner to various customers' queries (offers, payments, verification) via Live Chat and Emails.
• Deliver outstanding customer service while complying with the company's policies and guidelines.
• Internal communication with other departments, following pending issues related to customers' requests.
• Always be updated with the company's products, promos, policies and changes as required.
• Update customers' database.
• Collaborate with team/shift leader and colleagues.

Requirements :

• Fluent in English (both written and oral).
• Strong communication and teamwork skills.
• Service-oriented mindset with strong multitasking ability.
• Proficiency in MS Office.
• Fast typing skills.
• Experience in customer support, helpdesk, or customer service (especially in the i-gaming industry) is a plus.
• Work in shifts according to business needs including evenings and weekends.

We got you covered here:

• Competitive remuneration package & bonus scheme
• Unlimited access to LinkedIn Learning programs as well as funding to educational programs of your choice
• Health insurance for you and your loved ones & access to a 24/7 Support Line
• Monthly allowance for orders via the Wolt App & free drinks and snacks at the office
• Paid educational leave
• Hybrid working model
• Coverage of your public transportation expenses
• Modern offices in the centre of Athens & Thessaloniki
• 360 feedback for Constant personal and professional development
• Birthdays are always a day off!

Equality/Diversity/Inclusiveness

At Campeón Gaming we are proud to provide equal opportunities to everyone. We value our employees and we welcome everyone, no matter their ethnic, cultural, or religious background, or their beliefs, family status, and sexual orientation.

We support and encourage diversity, equal rights, and inclusiveness.

Our team consists of people from different ethnicities and cultures, and we believe that this was our competitive advantage, leading our company to rapid growth. Therefore, we are committed to fostering an inclusive and friendly environment, where everyone has an opportunity to grow and develop within the company.

Be part of our team!