Polish Customer Support Specialist
Bold
Πλήρης απασχόληση
Αθήνα
Work Schedule:
About the Role:
We are looking for a Customer Support Specialist to join our dynamic team in Athens. In this role, you will deliver outstanding support to our customers, ensuring their needs are met efficiently and professionally. If you are passionate about helping people and solving problems, this is the opportunity for you!
Key Responsibilities:
- Monday to Friday: 09:00 AM - 05:00 PM
- Saturday: 10:00 AM - 06:00 PM
- Days Off: Sunday and one rotational weekday
- 40 Hours per week and 8 hours per day
About the Role:
We are looking for a Customer Support Specialist to join our dynamic team in Athens. In this role, you will deliver outstanding support to our customers, ensuring their needs are met efficiently and professionally. If you are passionate about helping people and solving problems, this is the opportunity for you!
Key Responsibilities:
- Provide exceptional customer service via phone, email, and live chat.
- Assist customers with inquiries, including product information, troubleshooting, and account management.
- Resolve customer complaints with empathy and efficiency.
- Escalate complex issues to appropriate departments and follow up to ensure resolution.
- Maintain accurate records of interactions and solutions provided.
- Contribute to improving customer support processes and procedures.
- Fluency in Polish and English (both written and spoken).
- Strong interpersonal and communication skills.
- Previous experience in customer support is a plus.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Problem-solving mindset with attention to detail.
- Proficiency in using customer support tools and CRM software is an advantage.
- Competitive salary and benefits package.
- Comprehensive training to set you up for success.
- Opportunity to work in a vibrant international environment.
- Career growth opportunities within the company.
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