Customer Service Representative

Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

In Greece we conduct business through our joint venture with the National Bank of Greece, NBG Pay. NBG Pay provides merchant acquiring services to small, medium, large and corporate merchants across Greece. Services include the authorization, clearing, and settlement of credit, debit and prepaid card transactions between cardholders and merchants. For NBG Pay, we are currently seeking a competent and experienced

We are currently seeking a competent and experienced Customer Support Representative responsible to represent the company in its telephone contacts with Merchants. Customer Support Representative will be responsible for the day-to-day operational contacts with Merchants related to the duties performed by having access to the Merchants' records in the company's archives. He/she will be responsible for providing telephone customer service by giving advice and information on making transactions and terminal operation and will be reporting to the Customer Support Manager in Greece.

About The Role

• Telephone customer service providing advice and information on making transactions, terminal operation and more.
• Telephone handling of referral transactions.
• Providing information on upcoming merchant collaboration with POS or E-Commerce.
• Serving merchants on requests they have submitted.
• Directing the Service Technicians to the service and commercial outlets for matters requiring direct intervention.
• Telephone handling of referral transactions.
• Monitoring and implementation of emails addressed to the team.
• Directing a telephone call to the relevant unit in the event of a problem reported by the Merchant.
• Recommending changes to the processes in which the team is involved, aimed at optimising the work and increasing its efficiency, as well as seeking new solutions to cases observed in the team that require improvement.
• Informing the supervisor of any irregularities found in the performance of assigned tasks
• Carry out other tasks assigned by superiors.
  
  

About You

• Minimum secondary education. A university’s degree is desirable.
• Minimum one (1) year of experience in telephone customer service. Experience within the Fintech/payments industry would be beneficial
• Good computer skills, in particular software: MS Word, MS Excel, Outlook
• Knowledge of professional telephone customer service
• Knowledge of office equipment
• Ability to work as part of a team
• Excellent command of the Greek language (both written and verbally)
• English at a communicative level (B1)
• Ability to use their professional knowledge to optimise the work of the team and the systems.
• Highly organized, with a strong sense of urgency and the ability to multi task