Senior Client Experience Manager

Mission

Role:
As a Concierge team member, the Senior Client Experience Manager plays a key role in managing and supporting Le Collectionist guests before their arrival. Based in our Athens office, they will craft exceptional itineraries to ensure unforgettable on-site experiences in Greece. Additionally, with support from the local team, they will be responsible for sourcing, negotiating, and contracting the best suppliers that meet Le Collectionist standards.

Objectives:

Client Management and Support for Le Collectionist:

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  Assist clients in organizing their stays by offering high-quality services and experiences.

  
  


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  Provide quotes for services and experiences.

  
  


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  Prepare and issue client itineraries.

  
  


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  Ensure the smooth transmission of information and follow-up with local teams.

  
  


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  Manage the seasonal team during the summer.

  
  

Strengthening and expanding the local partner network:

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  Manage relationships with existing partners across multiple destinations.

  
  


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  Expand the partner network and enrich the range of experiences in existing destinations.

  
  


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  Update and create catalogs showcasing services and experiences in English or other languages if needed.

  
  


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  Support the marketing team in updating destination guides with new restaurants and points of interest.

  
  

Administrative Responsibilities:

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  Create and update all suppliers and pricing in the system.

  
  


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  Generate quotes and invoices in the system.

  
  


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  Draft itineraries in the system.

  
  


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  Develop communication materials (catalogs).

  
  

Start Date: January 2025

Process:

1. 
   

   HR Call

   
   


2. 
   

   Interview Manager

   
   


3. 
   

   Business Case

   
   


4. 
   

   Interview with the N+2

   
   

Profile

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  2 to 5 years of professional experience.

  
  


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  Strong focus on client satisfaction and loyalty, with excellent interpersonal skills and the ability to build relationships easily.

  
  


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  Excellent oral and written communication skills in English, French is a plus.

  
  


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  Passion for the luxury sector and a desire to work in event logistics.

  
  


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  Strong commercial acumen and enthusiasm for sales.

  
  


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  Open to candidates with unconventional backgrounds who thrive in team environments.

  
  


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  Outstanding interpersonal skills and the ability to work autonomously.

  
  


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  Highly organized with the ability to prioritize effectively.

  
  


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  Versatile, creative, responsive, service-oriented, efficient, empathetic, and proactive.

  
  


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  Team player with a passion for training new team members.

  
  

All our positions are open, with equal opportunities, to candidates requiring specific accommodations related to a disability.