Remote German Speaking Customer Advisor

WorldClassTalents
Πλήρης απασχόληση Μακρινός
Εργασία εξ αποστάσεως
Work Schedule: Rotational shifts, Monday to Sunday, 08:00 AM – 12:00 AM

Work Mode: Hybrid (with remote flexibility)

Your Responsibilities

  • Deliver exceptional customer support to German-speaking clients through phone, email, and chat.
  • Handle inquiries related to products, services, and account management promptly and professionally.
  • Ensure customer satisfaction by understanding and addressing their needs effectively.
  • Assist with troubleshooting and escalate more complex issues to the appropriate departments.
  • Accurately document customer interactions and feedback to support service enhancements.


What We’re Looking For

  • Language Skills: Native or fluent German (C1/C2 level) and strong English proficiency (B2 level).
  • Excellent communication and interpersonal abilities with a customer-focused approach.
  • Flexibility to work rotational shifts, including weekends and holidays.
  • Previous experience in customer service is a plus but not mandatory.
  • Basic computer literacy and familiarity with CRM tools are advantageous.


What We Offer

  • Competitive salary package with performance-based bonuses.
  • Flexible hybrid working model.
  • Comprehensive training to support your success in the role.
  • Private health insurance and additional company benefits.
  • Opportunity to work in a multicultural and dynamic environment in Athens.

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