Collection Administrator

Metlen Energy & Metals is a global industrial and energy company covering two business Sectors: Energy and Metallurgy. The Company is strategically positioned at the forefront of the energy transition as an integrated utility, while already established as a reference point for competitive green metallurgy at the European and global level. It has a consolidated turnover and EBITDA of €6.35 billion and €823 million, respectively, and employs more than 6.000 direct and indirect employees in Greece and abroad. At Metlen Energy & Metals, we are catalysts for a sustainable future, leading the green energy transition with innovative solutions while being a reference point for competitive green metallurgy. Our global presence covers two business Sectors: Energy and Metallurgy. With a consolidated yearly turnover of €6.3 billion and a workforce of over 5,500 dedicated individuals, we fuel success through cutting-edge technology and diverse talent.

We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, leaving a lasting impact. We foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes.

We are currently looking for Collection Administrator to join our Operations Team part of our M Energy Customer Solution Division in our Paiania Offices.

By Joining This Role, You'll Play a crucial role in supporting portfolio evaluations, processing disconnection requests, and handling customer inquiries to ensure efficient collections management and customer satisfaction.

Υour Role Will Encompass

• Portfolio evaluation to be assigned to external collaborators and systemic implementation after the approval of the Collection Supervisor
• Supporting external collaborators with daily payments and settlement updated lists
• Reviewing and approving settlement requests according to company procedures
• Updating information systems, relevant departments, and customers
• Evaluating quality criteria in addition to standard quantity criteria for temporary disconnection of electricity and natural gas supply and cessation of supply
• Processing requests for temporary disconnection and cessation of supply on administrators’ electronic platforms
• Implementing after approval of the Collection Supervisor with information system update
• Preparing and sending information letters to clients
• Preparation of files for legal actions and registration of payment orders in the system
• Handling customer inquiries and concerns related to collection and interacting with other departments such as Customer Care, Sales, and Shops
• Participating in User Acceptance Tests for system upgrades or new technologies
  
  

What You Bring To The Role

• High school diploma or equivalent, with relevant coursework in Finance, Business, or a related field being advantageous
• Prior experience in administrative roles, customer service, or collections support
• Proficient in English, both written and verbal
• Computer literacy
• Proficiency in MS Office
• Strong organizational skills
• Attention to detail
• Excellent communication and negotiation skills
• Problem-solving abilities
• Adaptability
• Critical thinking skills
  
  

Your Benefits

• Competitive remuneration package
• Ticket Restaurant Card
• Group Health Insurance program
• Protergia discount on electricity and natural gas bill
• Pension Plan
  
  

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At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.