Loyalty & Customer Product Owner

Job’s purpose

We are seeking a dynamic and experienced IT Loyalty and Customer Product Owner to lead the loyalty and customer related solutions within our organization. As the Product Owner you will play a pivotal role in managing demand in areas shaping our loyalty schema platforms and overseeing all customer data – related activities. This role requires understanding of loyalty schema best practices, as well as expertise in online and offline customer related journeys.

What you will focus on

• Support in the development and communication of a clear product vision related to loyalty and customer journeys.
• Gather requirements in cooperation with business counterparts and digital experts in order to support product roadmap and translate them to functional requirements
• Manage and prioritize the product backlog, ensuring it contains well-defined user stories, features, and technical tasks related to the core retail domain.
• Work closely with cross-functional IT teams, including other product owners, and business analysts, to facilitate the successful delivery of product features
• Identify areas for continuous improvement within loyalty and digital domain as well as other systems in the respective domain, implementing enhancements to drive greater efficiency and effectiveness
• Lead training sessions for end users and other IT stakeholders
• Analyze preferences and requests of end users.

Who we are looking for

• University Degree in Information & Computer Technology, or any other discipline of technical orientation. Master’s degree will be considered an asset
• At least 2 years of relevant IT working experience, experience in the retail industry would be considered a plus.
• Very good working knowledge on the following areas: online commerce, customer care, digital journeys.
• Experience of complex IT landscapes and large organizations
• Proficiency in Agile Methodologies (SAFe) and hands on experience in agile tools (Atlassian)
• Excellent command of the English language both written & spoken.
• Ability to travel (Europe) up to 10% depending on the nature and the duration of the assigned projects/work.

Your value

• Critical & Analytical Thinking | Analyze precisely all related information to quickly conclude on sustainable suggestions and actions
• Proactivity |Take initiatives, anticipate needs and actively seek opportunities for improvement
• Time management | Prioritize tasks effectively, manage time efficiently
• Authentic Communication | Deliver messages in a clear, compelling, and concise manner
• Togetherness | Value team’s ideas, uniqueness and safeguard belonging
• Digital Savviness | Be acquainted with and expand digital culture, enhance new technologies and approaches in field of expertise

We care for you

• Hybrid way of Working
• Free lunch break in our restaurant
• Free parking
• Lifelong learning and development
• Wellbeing Program

A place where everyone belongs

We strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law.

Certified by Diversity Charter Greece and SHARE Equality Label

We Give Our Best to Make a Difference in People’s Lives

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Start your retail journey and live our values of care, teamwork, humor, integrity and courage.

*All applications are treated with utmost confidentiality