Hosting Services Administrator

ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company’s differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader. We have a clear purpose as an organization: to provide our customers with cutting-edge solutions to help solve their most critical needs.

The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments:

• Motion Technologies ($1.5B revenue) is a global leader in brake pads, shock absorbers and sealing solutions for the automotive and rail markets
• Industrial Process ($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining and industrial markets
• Connect & Control Technologies ($0.7B) is a niche player in harsh environment connectors and control components in critical applications for the aerospace, defense and industrial markets.
  
  
  

ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.

Position Summary

Under the direction of the Supervisor, Hosting Services Operations, this individual provides support for data center services related to systems, storage and maintenance of those related company environments.

The Data Center Hosting Services Administrator is responsible for administering the day-to-day operations of ITT’s global hosting services footprint. S/he will be part of a team responsible for day-to-day operations of all hardware, software, tools, processes, and service delivery of all services that host and process ITT’s applications, systems and data for the global enterprise. This role interfaces with several technical peers and business based IT leaders in the performance of these services.

A successful candidate will be able to manage systems and storage dedicated to hosting of systems, data, and related technologies within our corporate data center as well as remote data centers and globally distributed locations. This role will be a key contributor to the administration of our data center infrastructure.

Essential Responsibilities

• Executes the team’s objectives for local and global data centers.
• Administers Wintel platform and maintains the required configuration.
• Provides technical support for the Wintel environments globally, ensuring maximum uptime and availability.
• Implements the change, upgrade, or removal of current hardware or software systems.
• Works with appropriate business partners to implement new hardware or software as required.
• Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed, and makes recommendations.
• Ensures security standards are being met, and takes appropriate steps when deficiencies are uncovered.
• Participates in disaster recovery testing.
• Remediates incident and service requests.
• Drafts operational documentation as requested.
• Provide support for the following applications & hardware globally:
• Microsoft SCCM for patching and server inventory
• Virtualization infrastructure support through SCVMM and vCenter
• Storage: HPE 3PAR, HPE Alletra, Dell Compellent, HP StoreOnce, NetApp
• Hardware: HPE\Dell blades and chassis, Dell\HPE servers
• Support global backup process and remediation.
• Expectations of the role include but are not limited to:
• Manage enterprise grade storage systems and infrastructure.
• Manage enterprise grade hosting solutions.
• Manage hypervisor platforms (compute and storage).
• Maintain continuous availability of the environment and contribute to improvement practices.
• Perform infrastructure troubleshooting, resolve issues, and document solutions.
• Make configuration changes to keep the infrastructure secure and reliable.
• Develop automation for routine processes.
• Participate in data protection discussions, provide input and make recommendations on solutions to support the enterprise environment.
• Patching and upgrading of operating systems and firmware; addressing non-compliance as needed.
• Be a team player and participate in an on-call rotation.
• Additional responsibilities as assigned by department leadership.
• Ability to participate in special projects as requested.
• Understands when new or alternate solutions are necessary and begins discussions with IT management and business/functional partners to identify needed improvements to the solution/service framework.
• Leverages experience collaborating across cultures and organizations. Purveys interpersonal and cultural understanding in group work settings by initiating conversations with others.
• Shares information proactively, directs workflows to leverage the expertise of individuals, and promotes a team approach to achieve common goals.
• Provides solutions/services that conform to approved industry frameworks within his or her domain or country that support best practices and standardization and meet requirements for risk, security, maintenance, scalability, and performance. Initiates conversations with his/her manager and customers/partners when new, customized, or non-standard solutions may be necessary.
• Leverages existing solutions, knowledge base, and best practices, and works within the approved policy/governance framework.
• Gains trust by listening effectively, being open and transparent, and demonstrating results that the customer, business, or function values.
• Demonstrates a sense of pride in the quality of his/her own work, and a willingness to take initiative to meet the challenges of the customer, business, or function.
• Promotes accomplishments while holding others accountable for results.
• written and oral communication skills.
• Effective interpersonal skills, with a focus on listening and questioning skills.
• Strong documentation skills.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Self-directed, self-starter and strong analytical & problem-solving skills.
• Ability to work well under stress.
  
  
  

Position Requirements

• College Degree in computer science, information sciences or related field and 3-5 years of experience; OR 5+ years relevant experience.
• Strong knowledge of computer hardware & operating systems (e.g., Windows & Linux Server Operating Systems).
• Strong working knowledge in enterprise backup disk-based solutions (e.g., Azure Backup, CommVault, Veeam).
• Knowledge of industry standard maintenance practices and monitoring tools is required, Solarwinds preferred.
• Strong knowledge of Azure IaaS and PaaS, Windows, and Linux Servers
• Working knowledge with Windows Active Directory is required.
• Strong knowledge of enterprise grade virtualization is required.
• Working knowledge in Microsoft SCVMM and SCCM is preferred.
• Working knowledge in enterprise storage solutions is a plus.
• Experience with PowerShell, Python, Bash, or other scripting languages is a plus.
• Azure Administration (AZ-104 or successor) Certification within 6 months of employment
• Experience with Windows Server 2016, 2019, 2022 is required.
• Experience with Intune and Azure Arc is a plus.
• Experience with Linux is desirable
• Experience with AS/400 (iSeries) is a plus
• Demonstrated ability to apply IT in solving business problems.
• Experience leading an organization which provide outsourced/hybrid services is a plus.
• Additional working hours as required.
• Possible 2 nd or 3 rd shift work.
• Carry a Smartphone 24X7 for the purpose of escalation
• Participate in an on-call rotation along with your team.
• Due to time zone difference and appropriate meeting times, flexible work hours may be required.
• Additional working hours as required.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Travel less than 10% may be required for special projects.