Reservations Agent- Heraklion, Crete

Main responsibilities

• Handle incoming reservations calls and emails, providing excellent customer service and accurately entering guest details into the reservation system.


• Respond to inquiries regarding room availability, rates, amenities, and promotions.


• Assist guests with modifications or cancellations to existing reservations.


• Coordinate with other departments to ensure that guest requests and special arrangements are properly communicated and implemented.


• Handle guest complaints or issues with professionalism and high levels of empathy, working towards a satisfactory resolution.

Useful to have:

• Bachelor’s degree in Hospitality or Business Administration or any other


• At least 2 years’ experience in a similar position, experience also in handling guarantee agreements


• Excellent verbal and written communication skills in English and Greek; additional languages would be considered a plus

What you will bring:

• ability to multitask and prioritize tasks in a fast-paced environment


• familiarity with hotel reservation systems and proficiency in using computer systems and software


• exceptional problem-solving skills and the ability to remain calm and composed in challenging situations


• flexibility to work in shifts as required by the operational needs

You will benefit from:

• becoming a member of an organization, the number one priority is its people, it cares about their well-being, and it gives them room to grow and develop their skills


• various and diverse opportunities within the company