Back of House Manager

Your main responsibilities

• Allocate rooms 2 days prior to guest arrival and resolve any overbooking issues promptly and efficiently.
• Conduct regular rate checks.
• Communicate with guests via email regarding room allocations, requests, preferences and ensure all guest requests and preferences are updated in Opera profiles.
• Create and maintain the Room Changes Report.
• Execute room changes on a day-to-day basis.
• Manage printed materials and equipment inventory and place orders for supplies as needed.
• Update employee’s presence records daily.
• Post and manage lost and found items for guests and keep the relevant records.

Απαραίτητα Προσόντα:

• Previous experience as a Back of House Manager or similar role preferably in a 5* luxury hotel.
• Degree in Hospitality Management / Tourism.
• Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).
• Fluency in English with an additional language being a plus.
• Strong communicative, interpersonal, managerial & problem-solving skills.

Παροχές: