Dutch Speaking Customer Service Representative: (On-site)Athens

Customer Service Representative - Web Services (On-Site)

Location: Athens, Greece

Language: Danish (Fluent) & English (B2)

Position: Full-time

Description

Are you passionate about providing exceptional customer service in the fast-paced world of web services? Do you have a strong desire to help clients while contributing to a supportive and dynamic team? We are looking for a dedicated and customer-focused individual to join our Customer Service team in Athens. This is an excellent opportunity to be part of a growing company that offers competitive benefits and exciting career development opportunities.

As a Customer Service Representative, you will assist customers with inquiries, troubleshooting, and product-related issues, ensuring they have the best possible experience with our web services. Your ability to communicate effectively in both Danish and English will be key in delivering outstanding service to our clients. If you are looking to grow your career in a thriving and global environment, we encourage you to apply!

Purpose of the Role

As a Customer Service Representative, you will be the first point of contact for our Danish-speaking clients. You will be responsible for resolving customer queries and providing support on various web services. Your role will involve managing customer concerns, addressing technical issues, and ensuring satisfaction through clear communication and problem-solving.

Key Responsibilities

• Customer Interaction: Handle inbound inquiries and provide exceptional support to Danish-speaking customers via phone, email, or chat.
• Problem-Solving: Address and resolve customer issues related to web services, ensuring all inquiries are managed efficiently and professionally.
• Technical Assistance: Provide basic troubleshooting support for web services, helping customers navigate issues effectively.
• Documentation: Maintain accurate records of customer interactions, ensuring all communications are logged for future reference.
• Team Collaboration: Work closely with the team to ensure smooth workflow, escalate unresolved issues to appropriate departments, and provide feedback to improve service delivery.
• Customer Satisfaction: Ensure that customers’ issues are resolved in a timely manner, striving for high levels of satisfaction and repeat business.
  
  
  

Requirements

• Language Proficiency: Fluent in Danish (native or near-native level) with B2 proficiency in English.
• Experience:
• Prior experience in customer service is a plus but not required.
• Experience in a web services or technical environment is an advantage but not essential.
  
• Skills:
• Excellent communication skills, both written and verbal, in Danish and English.
• Strong problem-solving abilities and attention to detail.
• Customer-oriented attitude with a passion for helping others.
• Ability to work effectively in a team as well as independently.
• Basic technical knowledge or interest in web services is a plus.
  
• Work Schedule:
• Monday to Sunday, from 10:00 AM to 8:00 PM (shift patterns may apply).
  
  
  

Work Schedule

• Working Hours: 40 hours per week, Monday to Sunday, from 10:00 AM to 8:00 PM. Shift rotations will be in place.
  
  
  

Relocation Package

If you are coming from abroad, we offer a comprehensive relocation package:

• Flight Tickets: One-way flight to Athens, Greece.
• Accommodation: Assistance in securing accommodation for your initial stay.
  
  
  

Benefits

• Salary: Competitive salary based on experience and qualifications.
• Health and Life Insurance: Comprehensive coverage to ensure your well-being.
• Career Growth: Clear path for professional development and career advancement within the company.
• Supportive Work Environment: A dynamic, multicultural work environment with ongoing training and support.
• Additional Benefits: Meal allowances, employee discounts, and other perks.
  
  
  

Documents Accepted

• EU residence card or EU citizenship.
• Greek citizenship.
• Greek family member (subject to review by the client's legal department).
  
  
  

Documents Not Accepted (for Non-European Citizens)

• Specific Purposes Visa (unless issued by the company).
  
  
  

Additional Information

• Relocation Support: If you are relocating from abroad, we will provide support with travel and accommodation.
• Location: Athens, Greece, a vibrant city offering a mix of modern life and rich history.
  
  
  

If you are passionate about customer service, have strong communication skills in Danish and English, and are looking for an exciting opportunity to grow in the web services industry, we encourage you to apply. Join our team and be part of a global company that values your contributions and invests in your professional growth.