Shopping & Customer Experience Product Owner

Job’s purpose

We are looking for a dynamic and experienced IT Shopping & Customer Experience Product Owner to lead our organization's solutions for both online and offline customer journeys. In this pivotal role, you will manage the demand for our e-commerce platforms and oversee UX/UI activities for our digital channels. A deep understanding of e-commerce best practices and expertise in customer journey optimization are required for this role.

What you will focus on

• Support in the development and communication of a clear product vision as well as in planning, optimization and execution of various processes related to e-commerce and customer journeys.
• Gather requirements in cooperation with business counterparts and digital experts in order to support product roadmap and translate them to functional requirements.
• Manage and prioritize the product backlog, ensuring it contains well-defined user stories, features, and technical tasks related to the core retail domain.
• Work closely with cross-functional IT teams, including other product owners, and business analysts, to facilitate the successful delivery of product features.
• Identify areas for continuous improvement within ecommerce and digital domain as well as other systems in the respective domain, implementing enhancements to drive greater efficiency and effectiveness.
• Lead training sessions for end users and other IT stakeholders.
• Analyze preferences and requests of end users.

What you have

• University Degree in Information & Computer Technology, or any other discipline of technical orientation. Master’s degree will be considered an asset.
• At least 2 years of relevant IT working experience, experience in the retail industry would be considered a plus.
• Very good working knowledge on the following areas: e-commerce platforms, user experience (UX) design, digital marketing, digital journeys.
• Experience of complex IT landscapes and large organizations.
• Proficiency in Agile Methodologies (SAFe) and hands on experience in agile tools (Atlassian).
• Excellent command of the English language both written & spoken.
• Ability to travel (Europe) up to 10% depending on the nature and the duration of the assigned projects/work.

What you bring

• Critical & Analytical Thinking | Analyze precisely all related information to quickly conclude on sustainable suggestions and actions
• Proactivity |Take initiatives, anticipate needs and actively seek opportunities for improvement
• Time management | Prioritize tasks effectively, manage time efficiently
• Authentic Communication | Deliver messages in a clear, compelling, and concise manner
• Togetherness | Value team’s ideas, uniqueness and safeguard belonging
• Digital Savviness | Be acquainted with and expand digital culture, enhance new technologies and approaches in field of expertise

We care for you

• Hybrid way of Working
• Free lunch break in our restaurant
• Free parking
• Lifelong learning and development
• Wellbeing Program

A place where everyone belongs

We strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law.

Certified by Diversity Charter Greece and SHARE Equality Label

AB is recognized as a Top Employer 2024 in Greece.

Top Employer Institute: Certified Excellence in Employee Conditions

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Start your retail journey and live our values of care, teamwork, humor, integrity and courage.

*All applications are treated with utmost confidentiality