Spa Receptionist

Job Title: Spa Receptionist

Location: Paliouri Halkidiki

Job Type: Seasonal April -October

Company Description:Miraggio Thermal Spa Resort is a dynamic and innovative resort committed toexcellence and growth. We are seeking a highly motivated spa receptionist touplevel the spa experience in our Spa and maximize the spa sales.

Job Role: The Spa Receptionist plays a keyrole in providing exceptional guest service to spa guests. Responsible formanaging the spa front desk, the receptionist facilitates smooth operations,handles inquiries, schedules appointments, and ensures guests have a memorablespa experience.

Key Responsibilities:

Guest Services:

• Greetand welcome spa guests in a friendly and professional manner.
• Provideinformation about available spa services, treatments, and packages.
• Assistguests in selecting appropriate services based on their preferences and needs.
• Handleinquiries and provide accurate information about spa facilities and policies.

Appointment Scheduling:

• Schedule spa appointmentsefficiently, taking into consideration therapist availability and guestpreferences.
• Coordinatewith spa staff to ensure a seamless scheduling process.
• Confirmappointments and provide reminders to guests as needed.

Check-In and Check-Out:

• Managethe check-in and check-out process for spa guests.
• Ensureaccurate and timely processing of payments for spa services.
• Maintainorganized records of spa appointments and transactions.

Guest Relations:

• Addressguest concerns or issues promptly and professionally.
• Seekfeedback from guests to enhance the quality of services.
• Buildpositive relationships with repeat spa guests.

Administrative Tasks:

• Maintainan organized and tidy spa reception area.
• Managephone inquiries and direct calls to the appropriate staff.
• Assistin maintaining inventory of spa products and supplies.

Collaboration with Spa Staff:

• Communicateeffectively with spa therapists and other staff members.
• Coordinatespecial requests or requirements from guests with spa staff.

Promotions and Sales:

• Informguests about current promotions, discounts, and spa packages.
• Activelypromote spa services and upsell additional treatments when appropriate.

Compliance and Policies:

• Ensureadherence to spa policies and procedures.
• Stayinformed about spa industry trends and updates.

Qualifications:

• Bachelor’sdegree or equivalent.
• Provenexperience in customer service or a similar role.
• Excellentknowledge of Greek and English languages. Third language will be consideredaccordingly.
• Exceptionalcommunication (both verbal and written), negotiation and administrative skills.
• Strongorganizational and multitasking abilities.
• Familiaritywith spa services and products.
• Proficientin using spa management software or reservation systems.
• Professionalappearance and demeanor.

Additional Information: We offer a competitive compensation package, including salary, benefits,and opportunities for professional growth. We are an equal opportunity employerand are committed to diversity and inclusion in our workforce.

If you are dedicated todelivering exceptional guest experiences join our team and be part of our journey towards excellence!

Allresumes will be handled with discretion. Only those who possess theabove-mentioned requirements will qualify for an interview and be contacted indue time.

We respectyour privacy by adhering to the European Union General Data ProtectionRegulation (GDPR).

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