Guest Relations Manager

Guest Relations Manager

Resort: Ikos Odisia, Ikos Dassia

Location: Corfu Island, Greece

Contract: Full Time /seasonal

Who do you want to become?

Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”?

At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach ResortTM.

Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.

Your main purpose

Mission: As a Guest Relations Manager, you will design tailored hospitality experiences for our customers by providing friendly, efficient, and elegant service.

Management: Ensure that all Guest Relations services are carried out in a smooth and exceptional manner. Monitor guest feedback and reviews, taking proactive measures to address any issues and continuously improve the guest experience. Collaborate with other departments, to ensure seamless guest experiences and resolve any service-related issues.

Supervision: Identify training needs to develop and manage performance. Participate in departmental staff selection. Develop and implement strategies to enhance the overall guest experience, ensuring high levels of satisfaction and loyalty.

What will you bring?

• Proven experience as a Guest Relations Manager or similar role ideally in a 5* luxury hotel
• Degree in Hospitality Management / Tourism
• Computer Literacy and knowledge of Hospitality software (Opera, Fidelio)
• Fluency in English
• Good command of a second language
• Strong communicative, interpersonal, managerial & problem-solving skills

What we offer

Team: Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care: Competitive remuneration package

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