Captain

Job Title: Captain

Location: On site

Job Type: Seasonal

Company Description: Miraggio Thermal Spa Resort is a dynamic and innovative resort committed toexcellence and growth. We are seeking a highly motivated Captain to make amemorable dining experience.

Job Role: As a Restaurant Captain at MiraggioThermal Spa Resort you play a pivotal role in ensuring a seamless andexceptional dining experience for our guests. You are responsible forsupervising the dining room staff, coordinating service, and maintaining thehighest standards of service quality and guest satisfaction.

Key Responsibilities:

• Staff Supervision: Oversee the restaurant's front-of-house staff. Provide guidance, direction, andperformance feedback to maintain a professional and motivated team.
• Service Coordination:Coordinate guest seating, table assignments, and table turnover to ensureefficient service and guest satisfaction. Collaborate with the host/hostess tooptimize seating arrangements.
• Guest Welcome: Greetand welcome guests, ensuring a warm and professional demeanor. Assist inseating guests and addressing any special requests or accommodations.
• Menu Knowledge: Bewell-versed in the restaurant's menu, including daily specials, wineselections, and cocktail offerings. Describe and recommend menu items andbeverages to guests.
• Order Accuracy: Verify the accuracy of orders before they are served to guests. Ensure thatpresentation and service meet the restaurant's standards.
• Guest Assistance:Address guest inquiries, concerns, and requests, providing efficient solutionswhile maintaining a high level of service quality.
• Table Maintenance:Monitor table setup, cleanliness, and organization to ensure that each tablemeets the restaurant's standards. Assist in resetting tables for the nextguests.
• Teamwork: Collaborate with kitchen staffto ensure food orders are prepared and served promptly. Communicate guestpreferences, dietary restrictions, and special requests to the kitchen.
• Guest Recognition:Develop and maintain relationships with regular guests, recognize repeatcustomers, and provide personalized service to enhance the dining experience.
• Reservations: Manage reservations, ensuringoptimal table allocation and seating plans. Record reservation details andmaintain an organized reservation system.
• Sales and Upselling:Promote menu items, special promotions, and wine selections to enhance theguest experience and increase revenue.
• Safety and Cleanliness:Enforce health and safety regulations, food safety standards, and responsiblealcohol service. Address safety concerns and emergencies effectively.

Qualifications:

• Bachelor'sdegree in hospitality, tourism, or a related field is preferred.
• 2-3years minimum experience on similar position , leadership in hospitalitystrongly required
• Excellentknowledge of Greek and English languages. Third language will be consideredaccordingly.
• Exceptionalcommunication
• Familiaritywith POS (Point of Sale) systems for order processing and cash handling.
• Abilityto prioritize tasks, work under pressure with provided resources, manageworkload using own initiative and sufficiently cover a multitask position.
• Availabilityto work in shifts, including evenings, weekends, and holidays.

Additional Information: We offer a competitive compensation package, including salary, benefits,and opportunities for professional growth. We are an equal opportunity employerand are committed to diversity and inclusion in our workforce.

If you are a dedicated andexperienced professional in hospitality sector, with a passion for guestservice join our team and be part of our journey towards excellence!

All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.

We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

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