Market Operations Manager (IKEA HRAKLEIO STORE)

We have one common vision at IKEA: to help our customers enjoy a better everyday life at home. We take our vision very seriously.

We all choose to work at IKEA because we share the unique company culture and values. We are passionate about our business and strive for high performance.

We have fun at work and a human approach while performing.

For our new Store in Hrakleio we are looking for:

Market Operations Manager (IKEA HRAKLEIO STORE)

Reporting to the Market Manager you will be responsible and accountable:

• To ensure that all company, legal and health & safety guidelines are followed in all areas of responsibility and at all times (Logistics, Cash line, Customer Service, Exchange & Returns, xFood & Beverages)
• To ensure an effective ordering and logistics process so as to optimize the cost of goods sold & availability
• Ensure the best possible customer service and have customers in focus as your first priority
• To ensure that the external services partners performance corresponds to the agreed objectives
• To support the implementation of the Store Operating plan adhering to the agreed Divisional Actions
• To monitor & follow up all store’s operating costs & P&L elements of the respective divisions
• To closely monitor, control and improve all operating costs and KPIs’ related to the area of responsibility
• To lead the budgeting process in the store ensuring that all managers with budget responsibility receive clearly documented goals , of the respective divisions
• To develop and maintain a motivated team capable of achieving the agreed objectives

Qualifications and Competences Required:

• University Degree
• Very Good command of the English language
• Very Good use of MS Office
• Relevant working experience minimum 3-5 years of the Retail Market
• Very good communication and interpersonal skills
• Very good planning, organizational and follow up skills
• Team oriented personality
• Achievement drive, analytical and numerical abilities
• Ability to work under pressure and strict deadlines

Qualifications considered as an asset:

• Post Graduate degree in Management

The People we seek:

• Lead by example constantly looking for new and better ways forward
• Believe in empowering people, taking ownership, making decisions and following through Have a hands on and customer service driven approach.
• Have the courage to question existing solutions and think in unconventional ways Have a passion for life at home and retail

What we offer

If you take on this position, you can expect these just a few things from us:

• An exciting and empowering work environment at one of the leading group of companies in Greece and the Balkans in providing quality consumer durable goods.
• A diverse group of people who value working together
• An open and inclusive culture where you can be yourself
• And as the world’s leader in life at home, you will have exceptional opportunities to grow and develop together with us

Areyoutheone?Getintouchwithus,bysubmittingyourcompleteresumeat https://careers.fourlis.gr/login

IKEA started its operation in Greece through House Market, a member of Fourlis Group of Companies, and operates in Greece 5 Stores (Athens, Thessaloniki, Larissa, and Ioannina), & 2 “New Generation” Stores in Piraeus & The Mall Athens Marousi, 1 Store in Cyprus (Nicosia) & 2 in Bulgaria (Sofia & Varna). We also operate 8 Pick-Up-Point (Rhodes, Patra, Chania, Heraklion, Alexandroupoli & Kalamata, Burgas & Plovdiv) & 1 Planning Studio in Cyprus (Limassol) & 1 Shop in Bulgaria (Veliko Tarnovo)

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