Reservations Agent - Domes Noruz Kassandra

Welcome to Domes!

Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.

With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.

Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.

Domes Noruz Kassandra

We are currently hiring for our 5* premium resort, Domes Noruz Kassandra, a member of the Noruz internal Domes’ brand, a highly energetic, results-driven and experienced Reservations Agent.

Some of the responsibilities:

• Handle incoming reservations calls and emails, providing excellent customer service and accurately entering guest details into the reservation system
• Respond to guest inquiries regarding room availability, rates, amenities, and promotions
• Assist guests with modifications or cancellations to existing reservations
• Coordinate with other departments to ensure that guest requests and special arrangements are properly communicated and implemented
• Process payment transactions and ensure accuracy in billing and financial documentation
• Maintain knowledge of hotel facilities, services, and local attractions to provide personalized recommendations to guests
• Handle guest complaints or issues with professionalism and high levels of empathy, working towards a satisfactory resolution

Requirements

Useful to have:

• Bachelor's degree in hospitality or related field preferred
• At least 2 years’ experience in a similar position is required
• Excellent verbal and written communication skills in English and Greek; additional languages are a plus

What you will bring:

• Strong attention to detail and accuracy in data entry
• Ability to multitask and prioritize tasks in a fast-paced environment
• Familiarity with hotel reservation systems and proficiency in using computer systems and software
• Exceptional problem-solving skills and the ability to remain calm and composed in challenging situations
• Flexibility to work in shifts, including weekends and holidays, as required by the hotel's operational needs

Benefits

You will benefit from:

• Becoming a member of an organization, the number one priority is its people, it cares about their well-being, and it gives them room to grow and develop their skills.
• Various and diverse opportunities within the Group
• Feeling safe and secure within a fast-paced organization
• Competitive remuneration package

Domes Resorts is an equal opportunity Employer.

All applications will be treated in strict confidentiality.

Please note: Only short-listed candidates will be contacted.

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