Front Office Manager - Domes Aulus Zante

Welcome to Domes!

Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.

With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.

Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.

Domes Aulus Zante, Autograph Collection

We are looking for a highly energetic, results driven and experienced Front Office Manager to join our hospitality group, which is focused on offering a luxurious experience for our guests.

The Role:

The Front Office Manager manages all aspects of the department including but not limited to operations, planning, budgeting, staffing in accordance with Domes Resorts & Reserves policies and procedures. The Front Office Manager provides leadership and support to all members of the Front Office including front desk agents, night auditors, and bell staff while implementing and enforcing the Domes Resorts & Reserves employee standards in all areas supervised.

Some of the responsibilities:

• Manage and monitor activities of all team members in the Front Office department.
• Visible in the front of the house during high traffic times to assist the front desk team and to ensure smooth guest service.
• Act as manager on duty for the hotel whenever necessary, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations and give constructive feedback to assist them in their overall job performance.
• Ensure appropriate training for all team members, prepare work schedules, and compile feedback reports accordingly.
• Set Front Office budget, monitor profit & loss and cash handling throughout the year. Supervise Upsell program at the Front Office and work closely with the Yield & Revenue Department to try and maximize revenue for the hotel.
• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
• Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Domes Resorts and Reserves employee standards and promoting a strong team atmosphere and culture.
• Conduct day-to-day shift meetings or huddles.
• Be aware and able to enforce all health and safety procedures.
• Remain current in all updates with regards to new procedures and training.

Requirements

Useful to have:

• High School diploma, general education degree or international equivalent required. College degree preferred.
• Proven work experience as Front Office in supervisory/management capacity in a luxury property required. Previous guest service and general computer experience preferred. Property Management Software experience preferred.
• Language Skills: Excellent knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondences and messages. Second language preferred.

What you will bring:

• Excellent communication and people skills.
• Good organizational and multitasking abilities.
• Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
• Detail Orientation
• A team player with a positive can-do attitude and a hands-on, results-driven approach
• Must be able to manage multiple priorities in a fast-paced environment.

Benefits

You will benefit from:

• Competitive Remuneration Package
• Indefinite Contract
• Continuous Training & Development opportunities
• Friendly and hybrid Work environment

Domes Resorts is an equal opportunity Employer.

All applications will be treated in strict confidentiality.

Please note: Only short-listed candidates will be contacted.

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