Assistant Front Office Manager

Lesante Collection is a prestigious, family-owned group of luxury hotels in Zakynthos, Greece, offering a refined escape in three exceptional properties. Each hotel, from the fam- ily-friendly Lesante Classic to the adults-only Lesante Blu and the culturally immersive Lesante Cape, boasts a unique blend of elegance and comfort. With award-winning accom- modations, suites, and private villas, guests can enjoy everything from traditional Greek fare to world-class fine dining. Lesante Collection sets the standard for hospitality in the Ionian, where luxury meets local charm.

Key Responsibilities:

• Reporting to the Front Office Manager
• Ensures implementation of brand standards from all employees in charge
• Overlooking all procedures, at the Front Desk, check in/outs, open & closing cashier, complains handlining, FHR (AMEX) standards, LHW standards
• Manages and motivates the teams in order to improve sales and quality
• Monitor level of customer service by analyzing Guest Satisfaction
• Maintain effective communication with all related departments
• Ensure all employees adhere to company grooming standards
• Leads by example demonstrating self-confidence, energy and enthusiasm

Απαραίτητα Προσόντα:

Best Candidate’s profile:

• Degree in Hospitality / Tourism
• Minimum of 2 years’ experience in a comparable position in luxury hotel operations
• Computer Literacy and familiarity with Hospitality software (Opera, Fidelio)
• Fluency in Greek and English an extra language would be a plus
• Prior LHW experience, in a similar position would be considered an asset
• Hands-on leader
• Dedication and willingness to go above and beyond
• Passion for delivering exceptional levels of guest service

Παροχές:

Lesante Collection offers:

• Competitive remuneration package including accommodation
• Career development opportunities
• Continuous training
• Friendly work environment